Recreation Manager

Omni Hotels & Spas•Hilton Head Island, SC

7d•Onsite

About The Position

Omni Hilton Head Oceanfront Resort is seeking a Recreation Manager to oversee the daily operations of its recreation department. This hands-on leadership role manages pool and beach experiences, family activities, children’s programming, special events, and recreational amenities. The manager develops engaging programming, maintains safe and welcoming activity areas, and leads associates in delivering exceptional, personalized guest service at a luxury oceanfront resort. The role includes planning and coordinating daily and seasonal recreation activities, overseeing recreation operations and equipment, recruiting and developing associates, managing staffing and schedules, and assisting with departmental budgets and operating costs. The manager also tracks guest feedback and program performance and works with other resort departments and leadership to improve guest satisfaction and operational efficiency. The ideal candidate is creative, organized, enthusiastic, guest-focused, and experienced in hospitality or recreation. The position requires a flexible schedule that includes weekends, evenings, and holidays, as well as the ability to work outdoors and assist with activity setup and equipment.

Requirements

Minimum 2–3 years of experience in resort recreation, hospitality, guest services, or a related field preferred.
Previous supervisory or management experience strongly preferred.
Experience developing and executing recreational activities, special events, or children’s programming.
Strong leadership, communication, organization, and problem-solving skills.
Creative, enthusiastic personality and a genuine passion for guest engagement.
Ability to manage multiple priorities in a fast-paced resort environment.
Strong understanding of guest service excellence and luxury hospitality standards.
Ability to work a flexible schedule, including weekends, evenings, and holidays.
Ability to stand and walk for extended periods.
Ability to work outdoors in varying weather conditions, including heat, humidity, and direct sunlight.
Ability to assist with setting up and breaking down recreational activities and equipment.
Ability to lift and move recreation supplies and equipment as required, with reasonable accommodation.

Nice To Haves

CPR, First Aid, and AED certification, or willingness to obtain certification.
Proficiency with basic computer applications, scheduling, and administrative functions.

Responsibilities

Plan, develop, coordinate, and execute daily and seasonal recreation activities for guests of all ages.
Create family-friendly experiences such as poolside games, beach activities, arts and crafts, children’s programming, and themed events.
Develop programming for holidays, peak seasons, special occasions, and group events.
Maintain and distribute recreation calendars and activity schedules.
Engage with guests, encourage participation, and create personalized experiences.
Introduce new programming ideas to enhance guest satisfaction.
Coordinate activities, promotions, and special events with other resort departments.
Oversee daily operations at swimming pools, the splash pad, and designated recreational areas.
Ensure recreation spaces, equipment, and activity areas are clean, organized, safe, and guest-ready.
Support poolside cabana experiences and recreational amenities.
Maintain inventory of recreation equipment, games, activity supplies, and materials.
Ensure compliance with resort policies, safety procedures, and applicable health regulations.
Respond promptly and professionally to guest requests, concerns, and service opportunities.
Recruit, train, schedule, supervise, and motivate recreation associates and pool attendants.
Foster a positive, inclusive work environment aligned with Omni’s culture and service standards.
Conduct team briefings, ongoing training, and performance coaching.
Lead by example with a visible, hands-on management presence.
Manage staffing levels and labor schedules based on occupancy, business demands, and seasonal needs.
Recognize associate performance and encourage professional development.
Ensure associates deliver warm, attentive, and personalized service.
Assist with developing and managing recreation budgets, labor expenses, and operating costs.
Monitor inventory, purchasing, and departmental expenditures.
Identify opportunities to enhance recreation revenue through special activities, cabana experiences, and other approved offerings.
Track guest participation, feedback, and recreation program performance.
Maintain departmental records, schedules, reports, and safety documentation.
Collaborate with resort leadership to improve operational efficiency and guest satisfaction.

Benefits

Discounted associate room rates at Omni Hotels & Resorts.
Friends and family hotel discounts.
Discounts on food and beverage, spa services, and retail purchases.
Additional travel, entertainment, theme park, and national retailer discounts.
Associate meal benefits where offered.
Medical, dental, and vision insurance for eligible associates.
Employee Assistance Program (EAP).
Telemedicine benefits.
Short-term and long-term disability coverage.
Additional voluntary insurance and wellness benefit options.
401(k) retirement savings plan with company match.
Paid time off and applicable holiday benefits.
Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
Pet insurance and legal service benefits.
Tuition reimbursement opportunities.
Adoption assistance benefits.
Omni Circle associate assistance program, providing support during qualifying hardships.
Opportunities for internal advancement and career development.
Leadership training and professional development programs.
Associate recognition and appreciation initiatives.
Educational opportunities, including eCornell associate discounts.
A supportive team culture built on respect, gratitude, and empowerment.