Recreation Manager

AccorHotel • Wailea-Makena, HI

7d • $73,750 - $84,750

About The Position

The Recreation Manager oversees beach and pool operations at Fairmont Kea Lani, ensuring safe, seamless service and an enjoyable experience for guests and colleagues while developing the department’s team. The role supports luxury service standards and Fairmont and Leading Quality Assurance requirements. It works with departmental leadership, the concierge, activities agents, vendors, and the Director of Recreation to coordinate daily operations, guest requests, staffing, and departmental initiatives.

The manager leads and coaches colleagues, manages schedules and payroll, conducts performance reviews, monitors inventory and equipment, and coordinates service assignments. The position also supports guest satisfaction and problem resolution, health and safety awareness, emergency procedures, sales promotions, and the hotel’s environmental program. It requires regular attendance, participation in training and meetings, and schedules that may vary according to hotel business needs. Work is performed both indoors and outdoors, with outdoor conditions varying throughout the year.

Requirements

• High school diploma or equivalent, or vocational training.
• At least 1 year of leadership experience is required; luxury resort experience is preferred.
• Ability to speak, read, write, and understand English.
• Strong verbal and written communication skills.
• Ability to communicate effectively with people at all levels, internally and externally.
• Basic computational ability.
• Computer skills, including Microsoft Word, Excel, and Outlook.
• Results-oriented, flexible, and able to work well under pressure.
• Creative and effective leadership and teamwork abilities, with administrative skills, drive, and energy.
• Strong analytical and leadership skills.
• Ability to multitask and be detail-oriented in a fast-paced, high-volume environment.
• Ability to work independently and prioritize assignments or seek clarification about priorities.
• Ability to maintain a professional working environment and attitude.
• CPR and First Aid Certification.
• TB Clearance.
• Maui County Liquor Card.
• Food Safety Certification or ServSafe Certification.
• Authorization to work in the United States; work visa sponsorship is not offered.
• Ability to perform the job’s essential functions with or without reasonable accommodation.
• Manual dexterity to operate office equipment such as computers, printers, photocopiers, fax machines, and multi-line telephones.

Nice To Haves

• At least 1 year of work experience in a luxury resort environment.
• Pool or recreation experience in a luxury environment.
• Retail and customer service experience.
• Knowledge of Hawaiian culture and values.
• Experience with Ocean Safety and DLNR policies and procedures.

Responsibilities

• Support and ensure seamless daily operations of the beach and pool areas in accordance with luxury service standards.
• Conduct pre-shift briefings.
• Assist the Director of Recreation with special projects and hotel activities.
• Work with departmental leadership and staff to provide support and direction.
• Manage guest cabana reservations and special requests in coordination with the concierge and activities agents.
• Motivate, lead, coach, and monitor team members’ performance.
• Create weekly schedules in compliance with labor management guidelines, manage labor and payroll, and update time cards as needed.
• Complete colleague performance reviews and discussions.
• Record and control inventory and order departmental operating equipment, including chairs, tables, and umbrellas.
• Supervise and coordinate prompt, efficient, and courteous service in and around department areas; assign and control side duties fairly.
• Maintain staff morale and team spirit while supporting luxury service and profit potential.
• Maintain effective colleague relations and monitor staffing levels and labor hours.
• Provide engaging, personalized, timely, and efficient service that reflects the aloha spirit.
• Resolve problems and promote guest satisfaction with beach and pool experiences, including those involving activities vendors.
• Promote health and safety awareness and maintain a complete understanding of emergency procedures.
• Follow hotel and departmental policies, procedures, and service standards.
• Contribute ideas and suggestions to improve operations and participate in departmental communication meetings.
• Participate in and promote the hotel’s environmental program and department-specific sustainable operations initiatives.
• Participate in monthly departmental sales promotions.
• Check with the manager before leaving a shift and bring concerns to the Manager on Duty.
• Attend scheduled training sessions and meetings and perform additional duties as assigned.

Benefits

• Opportunities for personal and professional development.
• Team activities and recognition, including staff hikes, beach clean-ups, appreciation luncheons, and birthday holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED