Recreation Manager

Omni Hotels & Resorts•Hilton Head Island, SC

8d•Onsite

About The Position

The Recreation Manager oversees the daily operations of the resort’s recreation department, including pool and beach experiences, family activities, children’s programming, special events, and recreational amenities. This hands-on leadership role delivers exceptional guest service, develops engaging recreation programs, maintains safe and welcoming environments, and inspires associates to create memorable resort experiences. The manager plans and coordinates activities for guests of all ages, oversees recreation operations and equipment, leads and develops the recreation team, and assists with budgeting, inventory, purchasing, and departmental reporting. The role works with other resort departments and leadership to coordinate events and improve guest satisfaction and operational efficiency.

Requirements

Ability to work a flexible schedule, including weekends, evenings, and holidays.
Ability to stand and walk for extended periods.
Ability to work outdoors in varying weather conditions, including heat, humidity, and direct sunlight.
Ability to assist with setting up and breaking down recreational activities and equipment.
Ability to lift and move recreation supplies and equipment as required, with reasonable accommodation.

Nice To Haves

Two to three years of experience in resort recreation, hospitality, guest services, or a related field preferred.
Previous supervisory or management experience strongly preferred.
Experience developing and executing recreational activities, special events, or children’s programming.
Strong leadership, communication, organization, and problem-solving skills.
Creative, enthusiastic personality and genuine passion for guest engagement.
Ability to manage multiple priorities in a fast-paced resort environment.
Strong understanding of guest service excellence and luxury hospitality standards.
CPR, First Aid, and AED certification preferred, or willingness to obtain certification.
Proficiency with basic computer applications, scheduling, and administrative functions.

Responsibilities

Plan, develop, coordinate, and execute daily and seasonal recreation activities for guests of all ages.
Create family-friendly experiences such as poolside games, beach activities, arts and crafts, children’s programming, and themed events.
Develop programming for holidays, peak seasons, special occasions, and group events.
Maintain and distribute recreation calendars and activity schedules.
Engage with guests, encourage participation, and create personalized experiences.
Introduce new programming to enhance guest satisfaction.
Partner with other resort departments to coordinate activities, promotions, and special events.
Oversee daily recreation operations at swimming pools, the splash pad, and designated recreation areas.
Keep pool decks, recreation spaces, equipment, and activity areas clean, organized, safe, and guest-ready.
Support poolside cabana experiences and other recreational amenities.
Maintain inventory of recreation equipment, games, activity supplies, and materials.
Ensure compliance with resort policies, safety procedures, and applicable health regulations.
Respond to guest requests, concerns, and service opportunities promptly and professionally.
Recruit, train, schedule, supervise, and motivate recreation associates and pool attendants.
Foster a positive, inclusive, and engaging work environment aligned with Omni’s culture and service standards.
Conduct team briefings, ongoing training, and performance coaching.
Provide visible, hands-on leadership and ensure associates deliver warm, attentive, personalized service.
Manage staffing levels and labor schedules based on occupancy, business demands, and seasonal needs.
Recognize associate performance and encourage professional development.
Assist with developing and managing recreation budgets, labor expenses, and operating costs.
Monitor inventory, purchasing, and departmental expenditures.
Identify opportunities to enhance recreation revenue through approved activities and offerings.
Track guest participation, feedback, and recreation program performance.
Maintain departmental records, schedules, reports, and safety documentation.
Collaborate with resort leadership to improve operational efficiency and guest satisfaction.

Benefits

Discounted associate room rates at Omni Hotels & Resorts.
Friends and family hotel discounts.
Discounts on food and beverage, spa services, and retail purchases.
Travel, entertainment, theme park, and national retailer discounts.
Associate meal benefits where offered.
Medical, dental, and vision insurance for eligible associates.
Employee Assistance Program (EAP).
Telemedicine benefits.
Short-term and long-term disability coverage.
Additional voluntary insurance and wellness benefit options.
401(k) retirement savings plan with company match.
Paid time off and applicable holiday benefits.
Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
Pet insurance and legal service benefits.
Tuition reimbursement opportunities.
Adoption assistance benefits.
Omni Circle associate assistance program for support during qualifying hardships.
Opportunities for internal advancement and career development.
Leadership training and professional development programs.
Associate recognition and appreciation initiatives.
Educational opportunities, including eCornell associate discounts.