Recreation Manager

AccorHotel • Wailea-Makena, HI

6d • Onsite

About The Position

The Recreation Manager oversees beach and pool operations at Fairmont Kea Lani, ensuring a safe and enjoyable environment for guests and colleagues, seamless daily operations, luxury service, and the development of department colleagues. The role supports the Director of Recreation with hotel activities and special projects, works with concierge and activities agents, and manages guest cabana reservations and special requests. The manager leads and coaches the team, manages staffing and payroll, oversees inventory, and addresses guest concerns. The position also supports the hotel’s environmental program and sustainable operations. Work takes place both indoors and outdoors, with outdoor conditions varying throughout the year. Schedules may vary according to hotel business needs; attendance at scheduled training sessions and meetings is required.

Requirements

• High school diploma or equivalent, or vocational training.
• At least 1 year of leadership experience required, preferably in a luxury resort environment.
• Ability to speak, read, write, and understand English.
• Strong verbal and written communication skills.
• Service orientation and ability to communicate effectively with people at all levels, internally and externally.
• Basic computational ability.
• Computer skills, including Microsoft Word, Excel, and Outlook.
• Ability to work flexibly and effectively under pressure.
• Creative, effective leadership and teamwork abilities, with administrative skills, drive, and energy.
• Strong analytical and leadership skills.
• Ability to multitask and attend to detail in a fast-paced, high-volume environment.
• Ability to work independently and prioritize assignments or seek clarification as needed.
• Ability to maintain a professional working environment and attitude.
• CPR and First Aid Certification.
• TB Clearance.
• Maui County Liquor Card.
• Food Safety Certification or ServSafe Certification.
• Ability to perform essential job functions with or without reasonable accommodation.
• Manual dexterity to operate computers, printers, photocopiers, fax machines, multi-line touch-tone phones, and other equipment as needed.
• Maintain a neat, clean, and well-groomed appearance in accordance with Fairmont standards.
• Proof of authorization to work in the United States; the position does not offer work visa sponsorship.

Nice To Haves

• At least 1 year of work experience in a luxury resort environment.
• Pool or recreation experience in a luxury environment.
• Retail and customer service experience.
• Experience with Ocean Safety and DLNR policies and procedures.
• Knowledge of Hawaiian culture and values.

Responsibilities

• Ensure beach and pool operations run smoothly while meeting luxury service standards.
• Conduct pre-shift briefings.
• Assist the Director of Recreation with special projects and hotel activities.
• Work with departmental leaders and staff to provide support and direction.
• Manage guest cabana reservations and special requests, coordinating with concierge and activities agents.
• Motivate, lead, coach, and monitor team members’ performance.
• Create weekly schedules in accordance with labor guidelines, manage payroll, and update time cards as needed.
• Conduct colleague performance reviews and discussions.
• Record and control inventory and order departmental operating equipment, including chairs, tables, and umbrellas.
• Supervise, coordinate, and direct prompt, efficient, courteous service in department areas.
• Assign and control side duties fairly and reasonably.
• Maintain staff morale and team spirit while supporting service quality and profit potential.
• Maintain effective colleague relations and monitor staffing levels and labor hours.
• Provide engaging, personalized, timely, and efficient service to guests in keeping with the aloha spirit.
• Resolve problems and support guest satisfaction with beach and pool experiences, including activities vendors.
• Promote health and safety awareness and maintain understanding of emergency procedures.
• Follow hotel and departmental policies, procedures, and service standards.
• Contribute ideas and suggestions to improve operations and participate in departmental communication meetings.
• Participate in and promote the hotel environmental program and department sustainability initiatives.
• Participate in monthly departmental sales promotions.
• Check with the manager before leaving a shift and bring concerns to the Manager On Duty.
• Maintain regular attendance and attend scheduled training sessions and meetings.
• Perform additional duties as necessary and assigned.

Benefits

• Opportunities for personal and professional development.
• Opportunities to learn and grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED