Recreation Fee Clerk & Technician (Seasonal)

National Park Service • Denali Park, AK

1d • Onsite

About The Position

The National Park Service is hiring seasonal Recreation Fee Clerks and Technicians for Great Smoky Mountains National Park, with positions in Townsend, Gatlinburg, and Cosby, Tennessee, and Cherokee, North Carolina. The work involves collecting and accounting for fees at various locations, interacting with visitors, sharing information, and serving as a front-line representative who answers questions and guides guests. The anticipated entry-on-duty period is March through July 2027; the typical seasonal period begins in April, but timing may vary with weather, project needs, or funding.

Employees serve as uniformed NPS representatives and explain recreational opportunities, including interpretive services, concession-operated facilities and services, campground availability, and hiking trails. They handle government funds in accordance with NPS and U.S. Treasury regulations. Duties vary by grade level and may include processing transactions, managing fee-station supplies, assisting with audits, preparing remittance reports and deposits, reconciling funds, investigating discrepancies, reviewing fee-system functionality, training others, and resolving difficult fee-revenue or donation issues.

The work may involve extended periods of standing and recurring lifting of moderately heavy items. The environment may include exposure to temperature extremes, precipitation, wind, direct sunlight, vehicle noise, and emissions. Employees may be required to wear a uniform, work on-call or irregular shifts including evenings, weekends, holidays, and overtime, complete training, and operate a four-wheel-drive or other government or private vehicle for official duties. A valid driver's license is required when vehicle operation is part of the duties. Government housing may be available but is not guaranteed, and occupancy of government quarters may be required. The appointment is seasonal and may be temporary, with employment potentially ending due to funding, project needs, performance, or other considerations.

Requirements

• Must be a U.S. citizen.
• Must pass a background investigation and favorable adjudication.
• Must meet the Selective Service registration requirement, if applicable.
• Must participate in the Direct Deposit Electronic Funds Transfer Program.
• Must be able to handle, collect, and account for money.
• Must meet the stated minimum age requirement: at least 18, or at least 16 and meeting one of the specified education or student-employment conditions.
• Must meet the qualification requirements for the grade level sought: GS-04 requires qualifying clerical/office/other experience, two years of post-high-school education, or an equivalent combination; GS-05 requires qualifying specialized experience, four years of post-high-school education, or an equivalent combination; GS-06 requires qualifying specialized experience, applicable graduate study, or an equivalent combination; GS-07 requires qualifying specialized experience, applicable graduate study, or an equivalent combination.
• For education-based qualification, submit transcripts from an accredited institution; foreign education must be evaluated for U.S. equivalency or course credit.
• Must submit a resume of no more than two single-sided pages that documents duties, employment dates, and hours worked.
• May be required to wear a uniform and comply with NPS uniform standards.
• May be required to work on-call, evenings, weekends, holidays, overtime, and/or shift work.
• May be required to complete training and operate a four-wheel-drive vehicle.
• If required to operate a government or private motor vehicle for official duties, must have a valid driver's license; must be at least 18 to operate a government vehicle.
• May be required to complete training and obtain and maintain a government credit card with travel and purchase authority.
• May be required to occupy government quarters.

Nice To Haves

• Qualifying experience or education appropriate to higher grade levels (GS-04 through GS-07), including fee collection, financial accounting, audits, reconciliations, discrepancy resolution, fee-system testing, or training others.

Responsibilities

• Serve as a uniformed, front-line NPS representative and answer visitor questions about recreational opportunities and services.
• Handle, collect, and account for government funds in accordance with NPS and U.S. Treasury regulations.
• Operate an electronic cash register, computer, or point-of-sale system to conduct transactions; perform opening and closing functions; and issue receipts, tickets, and permits (GS-04 duties).
• Inventory and restock fee-program supplies and assist with orders and requisition requests for equipment and supplies (GS-04 duties).
• Assist higher-level personnel with audits of fee-collection program components and systems, document findings, and communicate results to a supervisor (GS-05 duties).
• Prepare remittance reports and bank deposits for funds collected or donated by others; review shift reports and count collected funds (GS-05 duties).
• Investigate and resolve routine or recurring discrepancies and track overages, shortages, and errors (GS-05 duties).
• Review and verify the functionality of new fee-related systems or modifications to existing systems (GS-06 duties).
• Provide formal and informal training and education to employees, partners, volunteers, interns, and cooperating association representatives on fee processes, systems, software, and tools (GS-06 duties).
• Serve as a technical authority in resolving difficult or sensitive problems related to fee revenue and donations (GS-07 duties).

Benefits

• A uniform allowance will be provided.
• Federal employees and their families have access to a comprehensive benefits package, subject to position type and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed