Lead Recreation Fee Technician (Seasonal)

National Park Service•Manzanita Lake, CA

About The Position

Collect and account for fees at various locations, interact with visitors, and share information. Serve as a front-line representative who answers questions and guides guests. The typical seasonal entry-on-duty period is April through November, but timing may vary due to weather, project needs, or funding. Anticipated entry on duty is April–May 2027. Lead Recreation Fee Technicians provide on-the-job training, mentoring, and coaching to employees, volunteers, and/or interns according to established procedures. At GS-06, the position leads at least three full-time employees performing fee and donation collection under applicable federal laws and regulations, represents the park to visitors, explains recreational opportunities and services, follows government-funds handling regulations, and helps resolve difficult or sensitive collection, remittance, and deposit issues. At GS-07, the position regularly leads three or more full-time employees, with the highest subordinate grade at GS-06; distributes and balances work, monitors progress and timeliness, makes day-to-day workload adjustments, and consults the supervisor about issues as needed. The work may require handling money, wearing a uniform, working on-call, evenings, weekends, holidays, overtime, or shifts, and completing training to operate a four-wheel-drive vehicle. A valid driver’s license is required when operating a government or private motor vehicle as part of official duties. Government housing may be available at the Crater Lake, Oregon duty station, but is not guaranteed. Some appointments may be temporary seasonal appointments not to exceed 1,560 hours, depending on the park and program; employment may end early because of funding, project needs, performance, or other considerations. The work involves some physical exertion, including long periods of standing or recurring lifting of moderately heavy items. The environment may involve temperature extremes, rain, snow, wind, direct sunlight, and vehicle noise and emissions.

Requirements

U.S. citizenship is required.
Appointment is subject to a background investigation and favorable adjudication.
Males must meet the Selective Service Registration Act requirement.
Must participate in the Direct Deposit Electronic Funds Transfer Program.
Must be able to handle, collect, and account for money.
Must meet the minimum age requirement: at least 18, or at least 16 and meeting one of the stated education, vocational training, school-authority, or student-employment conditions.
For GS-06: At least one year of specialized experience comparable in scope and responsibility to the GS-05 level, including relevant fee collection, accounting or financial work, point-of-sale operation, financial-system transactions, fund accountability, accurate financial records, remittance issue resolution, or assistance with fee issues.
For GS-07: At least one year of specialized experience comparable in scope and responsibility to the GS-06 level, including relevant recreation-fee collection and deposits, fee-record verification and error correction, guidance on challenging collection/deposit/expenditure duties, staff training, and providing accurate visitor information; qualifying accounting or financial experience may also apply.
Applicants must document hours worked per week; federal experience must include grade level. The resume must clearly describe duties, employment dates, and hours, must not exceed two single-sided pages, and only one resume may be submitted.
A valid driver’s license is required if operating a government or private motor vehicle is part of official duties.
May be required to complete training and obtain and maintain a government credit card with travel and purchase authority.
Education cannot substitute for the required experience.
Some positions may be covered by a union.

Responsibilities

Collect and account for recreation fees and donations from the public in accordance with applicable laws, regulations, and procedures.
Provide on-the-job training, mentoring, and coaching to employees, volunteers, and/or interns.
At the GS-06 level, lead at least three full-time employees performing fee and donation collection duties.
Represent the park as a front-line, uniformed employee; answer visitor questions and explain recreational opportunities, interpretive services, concession-operated facilities and services, campground availability, and hiking trails.
Follow regulations governing the handling of government funds.
Resolve difficult or sensitive problems related to fee collection, remittance, and deposits.
At the GS-07 level, regularly lead three or more full-time employees, with the highest subordinate grade at GS-06.
Distribute and balance employee workloads, ensure timely completion, and ensure employees have sufficient work.
Monitor work status and progress, make day-to-day adjustments according to priorities, and obtain supervisor assistance with problems as needed.
When assigned, complete training and operate a four-wheel-drive vehicle or other government or private motor vehicle for official duties.