Recreation Coordinator

Montage International•Bluffton, SC

6d•Onsite

About The Position

The Recreation Coordinator will assist the recreation leadership team with the booking, coordination, & administrative support in relation to all bicycle & golf cart rentals. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

Requirements

High school or equivalent education required
Minimum 2 years experience in an administrative assistant or reservations role
Minimum 2-3 years of customer service experience in a hotel, events, reservations, or restaurant environment
Clear and concise communication skills
Working knowledge of rental/booking processes
Possess basic math skills and have the ability to accurately handle billing
Ability to communicate clearly and speak, read, write and understand English eloquently
Knowledge of hotel, recreation, or bicycle shop operations
Outstanding customer service skills & ability to find creative solutions, express critical thinking skills, and solve complex problems
Advanced skills in Word, Excel, Publisher, PowerPoint, and Outlook; daily use of nearly all programs will occur

Nice To Haves

Luxury hotel experience strongly preferred
Bachelor’s Degree or 4+ years in a leadership role

Responsibilities

Answering incoming calls about future bookings and reserve accordingly in our rental system.
Monitoring voicemails and returning any calls/inquiries/pending booking requests.
Responding to and referencing email bookings on a daily basis and communicating with all parties involved the confirmation of these bookings.
Answering incoming calls regarding billing and/or rental questions/concerns, and relaying the appropriate information to all parties involved to follow through and resolve the issue, or refer to the appropriate manager.
Work closely with all departments involved in the booking process such as sales, front desk, experience planners, hotel concierge, member concierge, third party booking parties, administrative offices, etc. to communicate upcoming bookings and ensure the items are reserved and payments are properly processed.
Correctly billing, gathering, and processing payments for a variety of different guests and accommodations in our payment system.
Print daily reports for deliveries and pick ups, write out all tags for bicycles, and input all corresponding data into the system by close of business.
Manage inventory in booking system and process daily no show fees, late fees, and pick-up fees.
Create a welcoming environment for guests and associates.
Receive initial inquiries, provide preliminary outlet information, forward to manager for appointments or follow-up.
Training new hires on the booking system to ensure consistent use and proper facilitation to avoid service failures and discrepancies.