Recreation Assistant (Tickets & Travel)

Commander, Navy Installations Command•Gulfport, MS

About The Position

Performs a variety of duties supporting the Morale, Welfare, and Recreation (MWR) program, including Community Recreation programs and activities, special events, recreation information and resources, trips, tours, outings, resale tickets, and other recreational offerings. Provides customer service and information, collects payments, supports registrations, manages equipment and inventory, and assists with program administration, planning, promotion, and event operations. The role supports day-to-day administration of assigned programs, including maintaining records and program data, preparing reports, coordinating equipment checkouts and rentals, and helping recruit, train, and schedule Community Recreation staff. It also assists with workshops, clinics, leisure-skill activities, day and weekend trips, and community outreach and partnerships. The position is regular full-time and requires a valid state driver's license. Required training and certifications must be held or obtained within 90 days of placement.

Requirements

Combination of six months of general experience and six months of specialized experience related to customer service and/or recreation activity-based functions.
Ability to organize, plan, and administer special events and entertainment activities.
Ability to work independently, make sound decisions, and communicate effectively orally and in writing.
Knowledge of the goals, principles, techniques, and procedures used to organize, plan, and conduct leisure-time activities.
Knowledge of the Navy MWR mission and Community Recreation activities, including their suitability for individuals and groups of different ages and interests.
Knowledge of recreation activity functions, procedures, and operations.
Strong customer service skills.
Ability to maintain records, compile and organize data for reports, and research recreation topics for customers.
Ability to follow oral and written instructions.
Knowledge of computers, office procedures, and print production.
Valid state driver's license to operate motor vehicles.
Must be C.A.R.E. trained and hold Emergency First Responder or CPR/First Aid certification and current Food Handler certification, or obtain the required training and certifications within 90 days of placement.
Must meet federal employment suitability requirements, pass the required background investigation and E-Verify employment verification, and complete the required Personal Identity Verification process.
Must participate in direct deposit; Selective Service registration is required for males born after December 31, 1959.
Must provide a REAL ID or passport to access government facilities, as required beginning May 7, 2025.

Responsibilities

Provide customer service, information, and support for Community Recreation programs and activities, including verifying patron eligibility and explaining activities and program offerings.
Open and close facilities, order and restock supplies, and prepare snack bar menu items or prepackaged retail items as needed.
Collect fees for tickets, retail and rental items, classes, trips, and other programs using point-of-sale and computer systems; ensure transaction accuracy and complete a Daily Activity Report at the end of each shift.
Assist with Internet registrations, initial log-ins, and event registrations.
Check recreation equipment and resources in and out, collect applicable rental fees, complete required forms and inspections, and report loss or damage.
Conduct inventories, maintain inventory controls, and ensure accountability and proper maintenance of program equipment, retail goods, supplies, and other items of cash value.
Assist with traditional and non-traditional workshops, clinics, events, leisure-skill activities, and day and weekend recreation trips.
Assist with day-to-day administration of assigned programs, including after-action reports, patronage data collection, and program data entry.
Use computer software to track inventories, patron usage and comments, and program standards metrics.
Assist with recruitment, training, and scheduling of Community Recreation staff; support adherence to EEO principles and policies.
Assist in planning, coordinating, publicizing, marketing, and executing MWR programs and special events, including entertainment and promotion scheduling.
Update electronic and multimedia support tools as needed and promote MWR facilities and events through on-base outreach.
Promote recreational e-reading resources through online MWR Library Program resources.
Develop working partnerships with on-base and off-base organizations and conduct community outreach to build contacts and support MWR programs.
Assist in creating proposals, executing agreements, and following up with partners.
Research and provide information and referrals about recreational opportunities on and off base.
Follow NAVMED P-5010 sanitation requirements and initiate and follow up on maintenance trouble calls.
Support Community Recreation event setup and breakdown and perform other duties related to the position as assigned.

Benefits

Comprehensive benefits package, including medical, dental, life insurance, long-term disability, retirement, and a 401(k) savings plan.
Annual leave and sick leave.
Tuition reimbursement.
Annual leave: 13 days per calendar year; use is permitted after the employee has been onboard for 90 days.
Sick leave: 13 days per calendar year.
11 paid holidays per year.
Medical insurance, including vision, and dental insurance.
NAF Retirement Plan.
401(k) Savings Investment Plan with employer match up to 3%.
Long-term disability plan.
Basic life insurance with optional life and spouse/dependent coverage.
Medical savings account (FSA).
Access to MWR programs and facilities, discounted tickets and travel options, and Navy Exchange shopping privileges.
No enrollment waiting period for listed benefits; immediate enrollment and coverage are available.