Recovery Supervisor

Villa Sport•Colorado Springs, CO

2d•$22 - $24•Onsite

About The Position

The Recovery Supervisor leads the Recovery Associates team and manages the Recovery department to provide Villa Sport members with a five-star service recovery experience. The role drives Recovery membership growth, engagement, and retention through relationship building, community presence, and operational excellence. It also supports Recovery revenue growth, service promotion, increased member penetration, and achievement of monthly KPIs and goals set by the National Recovery Director. The position is based at Villa Sport Athletic Club in Colorado Springs, Colorado. It is full-time, with an hourly pay range of $21.80 to $24.40, based on relevant experience. The job listing anticipates closing by December 20, 2026, with one position to fill; details may change based on business needs.

Requirements

Thorough knowledge of athletic recovery operations, including recovery equipment, staffing, and budget management.
Thorough knowledge of athletic recovery treatment protocols and processes.
At least 2 years of leadership experience coaching a team.
Knowledge of POS systems.
Experience with club management systems.
Excellent written and verbal communication skills, including public speaking and approaching members at the club.
Ability to focus on a task or assignment through completion.
Ability to prioritize and multitask.
Ability to work with minimal supervision.
Proficiency in MS Excel and Word.
Excellent training and coaching skills.
Ability to take initiative and use good judgment in suggesting and executing solutions promptly and effectively.
Excellent customer service skills.
Friendly, sincere, energetic, and enthusiastic demeanor.
Honest and ethical conduct.
Attention to detail.

Responsibilities

Build authentic relationships with members and team members through meaningful conversations and personalized experiences.
Greet members by name, assess their recovery needs, and guide them through their recovery journey, including planning future visits and setting long-term goals.
Engage with members throughout the club to promote Recovery services and drive membership sales, renewals, and upgrades.
Communicate with members to support retention and provide a high-quality experience.
Handle member requests and service recovery opportunities promptly and professionally.
Achieve monthly membership sales goals and KPIs through proactive engagement and relationship-building.
Plan and execute monthly Recovery events, activations, and demonstrations to increase awareness and engagement.
Maintain an engaging social media presence featuring Recovery services, success stories, and promotions.
Collaborate with the National Recovery Director on digital content strategies and regularly audit website content for accuracy.
Keep Recovery spaces, equipment, and amenities clean, inviting, and in like-new condition.
Be in the Recovery area 90% of the time while balancing reception and coordination duties.
Accurately process POS transactions for sessions, packages, and memberships.
Assist members with scheduling through the Villa Sport App.
Manage labor, cost of goods sold, and supply expenses to meet budget and profitability targets.
Schedule staff efficiently to meet service demand while staying within budget.
Lead, coach, and train the Recovery Associates team.