Recovery Technician Supervisor

Northpoint Recovery Holdings • Loveland, CO

6d • Onsite

About The Position

The Recovery Technician Supervisor supports facility operations, new-hire onboarding, ongoing staff training, and the safety and wellbeing of patients at Northpoint Colorado, an adult inpatient facility in Loveland, Colorado. The role works with a multidisciplinary treatment team to provide patient care in accordance with company policies and procedures and serves as the subject matter expert on the Recovery Technician role.

The supervisor audits, trains, and manages Recovery Technician processes and compliance, including observation checks, facility checklists, room cleanliness and safety, patient transportation and searches, patient consents, and admissions. The position supports programming and care plans through direct and indirect care, helps maintain the structure of the milieu through resource allocation and patient supervision, and works both at the facility and at community activities as directed by the Clinical Director. The position reports to the Clinical Director.

This is a full-time position scheduled Friday through Tuesday, 8 a.m. to 5 p.m. Compensation is $55,000–$70,000 per year.

Requirements

• Must be at least 21 years of age.
• At least 2 years of management experience.
• At least 2 years of relevant work experience.
• Enthusiasm, passion for working with people, and an internal drive to improve the lives of individuals in care.
• Knowledge and skills in English usage, interpersonal relationships, and excellent communication.
• Ability to implement and interpret departmental programs, goals, objectives, policies, and procedures.
• Ability to maintain strong personal boundaries and build rapport with patients.
• Knowledge of the surrounding geographic area to ensure effective and efficient routing.
• Ability to organize and prioritize competing priorities and balance work demands.
• Proficiency in competency areas including patient rights, safety, and sanitation.
• Ability to handle confidential material reliably.
• Ability to interact and communicate with individuals at all levels of the organization.
• Ability to handle sensitive situations and confidential information using strong interpersonal skills.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Proficiency with a PC and Microsoft Office Suite.

Nice To Haves

• Knowledge of de-escalation techniques.
• Excellent organizational abilities.
• Excellent written and oral communication skills.
• Attention to detail and accuracy.
• Client-service orientation for internal and external clients.
• Creative and persistent problem-solving ability.

Responsibilities

• Facilitate new-hire training and support ongoing training so staff understand required education, policies, procedures, and patient safety practices.
• Identify opportunities to develop Recovery Technician staff and improve morale, efficiency, safety, patient wellbeing, experience, and outcomes.
• Manage staff schedules, coverage, team needs, and appropriate staffing levels for safe patient care.
• Safely transport patients in a company-provided vehicle and use knowledge of the surrounding area to route trips effectively.
• Interact with patients, observe their behavior, and communicate significant observations to clinical staff while following reporting and communication guidelines.
• Complete paperwork accurately and on time, including daily logs and forms; manage and complete observation checks for all shifts on a regular basis.
• Maintain and help develop daily schedules and program structure, including transportation, meals, transitions, and activities outside normal programming hours.
• Participate as a treatment team member, conduct patient observation rounds, and monitor patient activities and behavior during the scheduled shift.
• Attend and promote recreational outings and activities, encouraging patients to develop pro-social and coping skills.
• Ensure facility cleanliness and upkeep, and assist with tasks and audits supporting The Joint Commission, state, and federal compliance initiatives.
• Provide on-floor assistance when staffing needs change or as requested.
• Facilitate referrals to other healthcare providers; assist patients with their needs and collaborate with onsite clinical and medical staff.
• Facilitate or assist with selected activity and education groups, documenting them accurately and promptly according to established procedures.
• Assist with orientation of new patient admissions and use therapeutic communication while maintaining professional boundaries with patients and families.
• Participate in inventory and monitor delegated vendor supplies.
• Model a professional attitude, language, and communication to support a positive culture for patients and staff.
• Assist with treatment and discharge planning, and document client care and behavior as required.
• Use de-escalation skills with volatile clients to maintain personal safety and protect clients and others in the program.
• Assist counseling and administrative staff in responding to emergencies.
• Maintain confidentiality and comply with established policies, procedures, standards of care, and company requirements, including applicable HIPAA procedures for protected health information.
• Complete accurate time-card submissions every two weeks, conduct performance reviews, manage performance concerns, troubleshoot daily needs, and escalate issues promptly.
• Perform other job-related duties as assigned.

Benefits

• Subsidized health insurance coverage for the employee, spouse, and dependents.
• Employer-paid basic life insurance equal to one times annual salary, up to $100,000.
• Employer-paid Employee Assistance Program.
• Voluntary dental, vision, short-term disability, supplemental life and AD&D, critical illness, accident, and hospital indemnity insurance.
• Pre-tax savings accounts for eligible medical and dependent-care expenses.
• Paid time off plan.
• Employee referral bonuses.
• 401(k) retirement plan with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed