Recovery Technician Supervisor

Northpoint Recovery Holdings, LLC • Loveland, CO

6d • $55,000 - $70,000 • Onsite

About The Position

The Recovery Technician Supervisor supports facility operations, staff onboarding and training, patient safety and wellbeing, and multidisciplinary patient care in accordance with company policies and procedures. The position supervises Recovery Technician processes and compliance, including observation checks across all shifts, facility checklists, room cleanliness and safety, patient transportation and searches, consents, and admissions. The supervisor serves as a subject matter expert for the Recovery Technician role and supports treatment programming and care plans through direct and indirect care, appropriate resource allocation, and supervision of patients in the milieu.

The role works in varied settings during the week, including at the facility and at community activities as directed by the Clinical Director. It includes managing staff schedules and coverage, training and performance oversight, patient observation and support, transportation, documentation, facility upkeep, and collaboration with clinical, medical, counseling, and administrative staff. The position is based at Northpoint Colorado, an adult inpatient facility in Loveland, Colorado, and is scheduled Friday through Tuesday, 8 a.m. to 5 p.m.

Requirements

• Must be at least 21 years of age.
• At least 2 years of management experience.
• At least 2 years of relevant work experience.
• Enthusiasm, a passion for working with people, and an internal drive to improve the lives of individuals in care.
• Knowledge and skills in English usage, interpersonal relationships, and excellent communication.
• Ability to implement and interpret departmental programs, goals, objectives, policies, and procedures.
• Demonstrated ability to maintain strong personal boundaries and build rapport with patients.
• Knowledge of the surrounding geographic area for effective and efficient routing.
• Ability to organize and prioritize competing demands and manage work time effectively.
• Proficiency in competency areas including patient rights, safety, and sanitation.

Nice To Haves

• Knowledge of de-escalation techniques.
• Excellent organizational abilities.
• Excellent written and oral communication skills.
• Attention to detail and accuracy.
• Client-service orientation for internal and external clients.
• Creative and persistent problem-solving ability.
• Ability to handle confidential material reliably.
• Ability to interact and communicate with individuals at all organizational levels.
• Strong interpersonal skills for sensitive situations and confidential information.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Proficiency with a PC and Microsoft Office Suite.

Responsibilities

• Facilitate and support new-hire training and ongoing staff development, including training on policies, procedures, and patient safety.
• Identify opportunities to improve Recovery Technician staff morale, efficiency, safety, patient wellbeing, experience, and outcomes.
• Manage staff schedules, coverage, and team needs; maintain appropriate staffing levels for safe patient care.
• Safely transport patients in a company-provided vehicle and help ensure effective, efficient routing.
• Interact with patients, observe behavior, communicate significant observations to clinical staff, and follow reporting and communication guidelines.
• Complete paperwork, daily logs, forms, and patient-care documentation accurately and on time.
• Complete and manage observation checks for all shifts on a regular basis, and conduct patient observation rounds and ongoing monitoring during the scheduled shift.
• Maintain and help develop the daily schedule and program structure, including transportation, meals, transitions, and activities outside regular programming hours.
• Participate as a member of the treatment team and assist patients in collaboration with onsite clinical and medical staff.
• Promote and attend recreational outings and activities, encouraging pro-social and coping skills.
• Maintain facility cleanliness and upkeep and assist with tasks and audits supporting TJC, state, and federal compliance.
• Provide on-floor assistance when staffing needs change or when requested.
• Facilitate referrals to other healthcare providers and assist with patient admissions and orientation.
• Facilitate or assist with selected activity and education groups, documenting them according to established policies and procedures.
• Use therapeutic communication and maintain professional boundaries with patients and families.
• Participate in inventory processes and monitor delegated vendor supplies.
• Model professional attitudes, language, and communication for patients and staff.
• Assist with treatment and discharge planning.
• Use de-escalation skills to promote safety for patients, staff, and others, and assist counseling and administrative staff during emergencies.
• Maintain confidentiality and comply with company policies, procedures, and standards of care, including applicable HIPAA procedures and guidelines.
• Complete bi-weekly time-card submissions, conduct performance reviews, manage performance concerns, troubleshoot day-to-day needs, and escalate issues appropriately.
• Perform other job-related duties as assigned.

Benefits

• Subsidized health insurance coverage for the employee, spouse, and dependents.
• Employer-paid basic life insurance equal to one times annual salary, up to $100,000.
• Employer-paid Employee Assistance Program.
• Voluntary dental, vision, short-term disability, supplemental life and AD&D, critical illness, accident, and hospital indemnity insurance.
• Pre-tax savings accounts for allowable medical and dependent-care expenses.
• Paid time off plan.
• Employee referral bonuses.
• 401(k) retirement plan with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed