Recovery Specialist

Lincoln Financial • Radnor, PA

3d • $25 - $32 • Remote

About The Position

The Recovery Specialist joins Lincoln Financial’s Claims Organization supporting Group Protection. This role manages the calculation and recovery of offsets, settlements, and overpayments associated with disability claims. The specialist gathers financial and other relevant information from customers, claimants, claims case managers, and vendors to validate benefits paid, calculate potential overpayments, and negotiate appropriate repayment arrangements and settlements.

The Financial Services Team provides several weeks of paid virtual training, coaching, and development. The position supports a fast-paced environment and requires accurate, customer-centered work across claims systems and related processes.

Requirements

• High school diploma or GED.
• Either 0–1+ years of claims experience with an associate’s degree or above, or 2–3 years of directly aligned claims experience without a degree.
• Strong written and verbal communication skills and mathematical skills.
• Ability to work across multiple systems, databases, platforms, and software applications.
• Ability to adapt and remain flexible as business needs change.
• Ability to solve problems and make independent decisions while providing compassionate customer service.
• Research and data-entry experience in a fast-paced environment.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• Familiarity with medical terminology.
• Financial acumen.
• Disability contractual acumen.

Responsibilities

• Identify claims with potential benefits based on other income sources and establish offsets in the system.
• Document, update, and maintain claims accurately in the defined tracking system, including key dates and outcomes.
• Collaborate with vendors and claims case managers by email and telephone to resolve issues and improve customer efficiencies.
• Analyze and calculate complex financial payments, including VDI and variable tax, using information from customers, claimants, Disability Case Managers, and vendors.
• Interpret policy and contract provisions, calculation modes, benefit offset options, and work earnings.
• Apply and expand role-related knowledge while meeting quality and production goals for daily tasks.
• Support and promote change management and departmental or enterprise initiatives within assigned areas of responsibility.
• Consult with claimants and customers to explain calculations and collection processes.
• Negotiate settlements and repayment plans in accordance with state and federal debt and collection guidelines.
• Provide customer-centered service, follow up as promised, and seek to meet customer needs beyond expectations.

Benefits

• PTO and parental leave.
• Competitive 401(k) and employee benefits.
• Free financial counseling, health coaching, and employee assistance program.
• Tuition assistance program.
• Work arrangements intended to accommodate employees.
• Leadership development and virtual training opportunities.
• Clearly defined career tracks and job levels.
• Productivity and technology tools and training.
• The role may be eligible for the discretionary Annual Incentive Program; other rewards may include long-term incentives and sales incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED