Recovery Specialist

Gesa Credit Union•Richland, WA

About The Position

Under the general supervision of the Collections Assistant Manager/Team Leader, the Recovery Specialist works with members, coworkers, and third-party agencies to resolve charged-off accounts. This includes researching accounts, structuring and posting payments, and updating account records. The specialist provides management with updates on trends and issues, assists frontline staff, and works with internal departments to improve and maintain procedures in the Temenos Recovery Module. The role focuses on maximizing recovery of Credit Union assets while following security, member privacy, collections, and regulatory requirements. It also involves coordinating with collection vendors and legal counsel, maintaining complete activity records, supporting relevant Bank Secrecy Act functions, and following up on delinquent accounts in a timely manner. Some travel is required for Credit Union training or job duties.

Requirements

High school diploma or equivalent.
Three years of similar or related experience.
Ability to organize, prioritize, and respond to multiple tasks and requests simultaneously.
Ability to promote and participate in a cohesive team environment.
Effective oral and written communication skills.
Ability to interact professionally with members and coworkers.
Ability to refer to policies and procedures when applying information and making decisions.
Courtesy, tact, and diplomacy when interacting with current and potential members, peers, and staff.
Proficiency with standard office equipment, Excel, MS Word, and Outlook.
Some travel is required to complete Credit Union training and/or fulfill job duties.
Selected candidates must pass a pre-employment credit and background check.

Nice To Haves

Third-party collection experience is preferred.

Responsibilities

Perform responsibilities in accordance with Gesa’s security and member privacy policies and procedures.
Provide informed, professional, and accurate assistance and support to team members and members.
Contact members by inbound and outbound calls and other communication methods to negotiate account resolution; accurately document actions in collection systems while meeting performance and productivity standards.
Support other recovery work queues as needed and escalate calls to lead or senior team members or management when appropriate.
Maximize collection and recovery of Credit Union assets from delinquent and charged-off accounts.
Assign accounts to third-party collection vendors and communicate and liaise with them.
Work with internal and external legal counsel on accounts considered for potential litigation.
Maintain accurate and complete records of collection and recovery activity.
Follow the Gesa Collections Policy and applicable regulations.
Refer bankruptcy documentation and communications to the Legal Collections Support Specialist in a timely manner.
Understand and perform applicable Bank Secrecy Act functions.
Attend training sessions, conferences, or seminars as approved by a supervisor.
Maintain awareness of relevant policies and regulations and follow up on accounts in a timely manner according to procedures.
Analyze delinquent borrowers’ financial situations and recommend collateral repossession when other arrangements to bring a loan current are unsuccessful.
Stay current on loan-underwriting trends contributing to delinquent or charged-off loans and other matters that may affect collections.
Assist frontline staff and work with internal departments to improve and maintain established procedures within the Temenos Recovery Module.
Provide management with updates on trends and issues.