Recovery Specialist

GESA CREDIT UNION•Richland, WA

2d•$26 - $43•Onsite

About The Position

Under the general supervision of the Collections Assistant Manager/Team Leader, the Recovery Specialist interacts with members, team members, and third-party agencies to resolve charged-off accounts. Account research and resolution may include structuring payments, posting payments, and updating account information. The specialist provides management with updates on trends and issues, assists frontline staff, and works with internal departments to improve and maintain procedures within the Temenos Recovery Module. The role requires professional, accurate assistance to members and coworkers; compliance with security, privacy, collection, regulatory, and credit union policies; and timely, complete documentation of collection and recovery activity. The specialist may support other recovery work queues and must be able to travel for credit union training or to fulfill job duties.

Requirements

High school diploma or equivalent.
Three years of similar or related experience.
Ability to organize, prioritize, and respond to multiple tasks and requests simultaneously.
Ability to promote and participate in a cohesive team environment.
Ability to communicate ideas and information effectively, orally and in writing.
Ability to interact professionally with members and coworkers.
Ability to consult policies and procedures when applying information and making decisions.
Courtesy, tact, and diplomacy when interacting with current and potential members, peers, and staff.
Proficiency with standard office equipment, Excel, MS Word, and Outlook.
Some travel is required to complete credit union training and/or fulfill job duties.
Selected candidates must pass a pre-employment credit/background check.

Nice To Haves

Third-party collection experience is preferred.

Responsibilities

Perform responsibilities in accordance with Gesa’s security and member privacy policies and procedures.
Provide informed, professional, and accurate assistance and support to team members and members.
Contact members through inbound and outbound calls and other communication methods to negotiate account resolutions, and accurately enter and document actions in collection systems while meeting performance and productivity standards.
Support other recovery work queues as needed and escalate calls to lead or senior team members and management when appropriate.
Maximize collection or recovery of credit union assets from delinquent and charged-off accounts.
Assign accounts and communicate and liaise with third-party collection vendors.
Work with internal and external legal counsel on accounts selected for potential litigation.
Maintain accurate and complete records of collection and recovery activity.
Follow the Gesa Collections Policy and applicable regulations.
Refer bankruptcy documentation and communications to the Legal Collections Support Specialist in a timely manner.
Perform applicable Bank Secrecy Act (BSA) functions.
Attend credit union training sessions, conferences, or seminars as approved by a supervisor.
Maintain awareness of policies and regulations related to the role.
Follow up on accounts promptly according to current procedures.
Analyze delinquent borrowers’ financial situations and recommend repossession of collateral when other arrangements to bring a loan current are unsuccessful.
Stay current on loan-underwriting trends contributing to delinquent or charged-off loans and other areas that may affect collections.
Follow applicable laws, regulations, and credit union policies and procedures.
Provide management with updates on trends and issues, assist frontline staff, and work with internal departments to improve and maintain procedures within the Temenos Recovery Module.