Recovery Specialist
About The Position
The Recovery Specialist handles daily recovery operations within the Recovery Department and provides technical direction and production support for the recovery team. The role helps train and mentor staff and assists the Recovery Manager and Recovery Director in coordinating unit activities. Responsibilities also include supporting invoicing, recovery sale proceeds, title distribution, legal matters, salvage liquidation, and remarketing needs. The position reviews settled Claims files to determine assignment distribution, handles a partial skip claim portfolio and salvage files, and oversees salvage assignments and related title requests, bid approvals, and sale proceeds. It provides guidance and training to team members, communicates procedure updates, and helps explain recovery processes to lenders and other outside contacts. The Recovery Specialist also assists with ACH and recovery-proceeds disbursements, maintains accurate recovery spreadsheets, and helps the team meet service-level requirements.
Requirements
- High school diploma or GED.
- 3–4 years of related experience.
Responsibilities
- Review and evaluate settled files received from Claims and determine assignment distribution to recovery staff.
- Distribute special incentive assignments for recovery vendors.
- Handle a partial skip claim portfolio and all salvage files.
- Conduct initial reviews of recovery-related legal issues by facilitating Allied Legal Referral forms and following up with the Allied Legal department.
- Oversee the salvage process, including individual salvage assignments, title document requests, bid approvals, and sale proceeds received.
- Guide and instruct team members on recovery-related questions.
- Communicate procedure updates by email and/or template.
- Help train and educate new employees on processes and procedures.
- Explain the recovery process to lenders and outside contacts.
- Collaborate with team members, upper management, and other departments to achieve recovery results.
- Implement policies and procedures under the direction of higher-level management.
- Assist the Recovery Manager with proper disbursement of ACH and recovery proceeds to insurance carriers.
- Update recovery spreadsheets promptly and accurately with sale information.
- Assist the Recovery Manager and Recovery Director in ensuring the team meets service-level requirements and standards.
Benefits
- Medical insurance coverage.
- Dental insurance coverage.
- Vision insurance coverage.
- Company-paid life insurance coverage.
- Company-paid disability coverage.
- 401(k) options with company match.
- Three weeks of PTO by the end of the first year.
- Career growth opportunities and promotion from within.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
