Recovery Specialist

Vanderbilt Mortgage•Maryville, TN

9h•Hybrid

About The Position

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

Requirements

High School diploma or equivalent required
Minimum 1-2 years related experience.
Working knowledge of credit reporting and how that pertains to post foreclosure/repossession balances.
Basic computer skills with ability to type at least 25 wpm.
Basic understanding of Microsoft Office.
Ability to communicate effectively and efficiently via phone, email, and person-to-person.
Capable of gathering facts accurately, analyze causes, evaluate alternate solutions, and arriving at sound conclusions on action to be taken.
Ability to manage multiple and/or conflicting responsibilities.
Great attention to detail, organizational skills, and time management.
Good sense of urgency and follow-up.
Ability to handle stressful situations and have difficult conversations with borrowers.
Ability to work in a team environment.
Capable of dealing with changes that can and will occur periodically.
Ability to make difficult decisions on behalf of VMF.

Responsibilities

Reviews servicing history of newly recovered loans, including repossessions, foreclosures, charge-offs, and consumer lending, to determine the best method to collect deficiency balances.
Processes and issues explanation of deficiency letters to customers.
Work with customers to discuss their financial obligations and negotiate repayment plans or settlements.
Assists in customer data validation in system.
Recommends timing for 1099C process as well as loan inactivation.
Assists Non-Vanderbilt Customers in resolving title chain, UCC Filing, and Lien Issues.
Provides information and answer customer questions on post repossession and foreclosure processes including: Credit reporting, Deficiency resolutions, 1099C’s.
Assesses, manages, and updates monetary judgements in the system for all VMF owned loans obtained by the legal department.
Recommends judgements and wage garnishments when applicable.
Assesses, handles, and renews monetary judgements obtained by legal department on all VMF owned loans.
Recommends foreclosure action when applicable in accordance with federal and state regulations.
Assists in keeping all policies and procedures up to date for the Recovery Department.
Assists in reading and analyzing new regulatory items and recommending policy changes when necessary.
Other duties as assigned

Benefits

Medical and Dental Plan with Prescription Coverage and Vision.
Competitive benefits including 401(K) includes 100% company match of the first 4%.
Paid time off days (PTO), maternity/paternity leave, and holidays.
Community involvement including Volunteer Paid Time Off (VTO).
Tuition Assistance for your first degree
Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
Collaborative and energetic work environment.
Professional development and promotional opportunities.
Competitive bonus programs.