Recovery Program Medical Assistant
About The Position
The Recovery Program Medical Assistant works at the Fr. Alfred Center (FAC), a residential, year-long, abstinence-based recovery program for homeless men. The role helps residents engage in clinical and recovery programming and supports the center’s holistic approach to addressing medical, legal, vocational, and educational needs. Working in keeping with St. Anthony’s Franciscan values, the Medical Assistant provides compassionate care and supports residents with dignity and respect. The position combines resident engagement, front-office and program administration, and clinical support. Duties include managing reception and intake processes, registering patients, assisting with screenings and patient visits, recording vital signs, supporting medication-room operations under nursing guidance, providing phlebotomy, maintaining clinical records, coordinating follow-up, and contributing to a safe, organized facility. The role also requires teamwork, confidentiality, adherence to HIPAA and organizational policies, and participation in training and development.
Requirements
- High school completion, supplemented by graduation from an accredited Medical Assistant training program or equivalent experience.
- Possession of a CPR certificate.
- At least one year of experience in an outpatient medical clinic, hospital, or medical office setting.
- Proficiency in Windows and MS Office.
- Ability or willingness to learn information and communication technologies, including computers, smartphones, and iPads.
- Excellent interpersonal, listening, oral, and written communication skills.
- Ability to be polite, diplomatic, and firm, set limits, and maintain professional boundaries with guests, volunteers, donors, and coworkers.
- Ability to respond to emergencies and high-pressure situations in a composed and self-assured manner.
- Ability to complete paperwork neatly and legibly.
- Punctuality, reliability, cooperation, and a team-oriented approach.
- Commitment to St. Anthony Foundation’s Statement of Values and desire to work for a social services agency serving people in poverty.
Nice To Haves
- Phlebotomy certification.
- Bilingual ability in Spanish, Cantonese, or Vietnamese.
- Experience with client databases.
- Experience with conflict de-escalation; Crisis Prevention training must be completed within three months of hire.
- Experience working in a nonprofit or community-based social service agency with people experiencing homelessness or poverty.
Responsibilities
- Monitor the receptionist desk and front office while maintaining confidentiality of sensitive matters.
- Search client bags entering the facility thoroughly and accurately, and report issues promptly.
- Maintain and improve the intake wait list with support from the Intake Coordinator.
- Maintain inventory of resident phase-up materials, schedule groups, and track attendance.
- Review client appointments and approved passes in the IntakeQ shared database.
- Maintain client sign-in and sign-out logs, verify appointments and passes through IntakeQ, and confirm the accuracy of log entries.
- Treat guests with empathy, dignity, and respect, and work effectively across cultures.
- Greet and assist vendors, guests, and clients, determine their needs, and direct them appropriately.
- Register patients in Epic and initiate insurance and CalFresh applications.
- Initiate ECM intake assessments under counselors’ direction and assist with adding the new Intake component to Epic.
- Complete reports and paperwork neatly, legibly, and thoroughly; enter and retrieve data electronically as requested.
- Assist with intake, financial screening, and preparation for patient visits.
- Take and record temperatures, respiration, blood pressure, pulse, and other information relevant to patient visits within the scope of practice.
- Administer treatments and diagnostic tests as needed under the direction of a clinical provider or nursing staff.
- Maintain patient charts and records according to standard practices.
- Coordinate immunizations, follow up on missed appointments, make reminder calls, and follow up on high-risk referrals.
- Track abnormal results and ensure appropriate patient follow-up and referrals.
- Explain clinical language and concepts in clear, understandable terms for patients and clients.
- Follow St. Anthony’s client confidentiality requirements and HIPAA guidelines.
- Under clinic nurses’ guidance and authority, oversee the medication room daily, including storing new patient medications, helping patients access their own medications, and recording medications in the MAR.
- Assist with ASAM screening and intake and provide phlebotomy.
- Help address facility issues, discrepancies, or unusual situations and report them to appropriate personnel.
- Keep the main office, staff office, and break room clean and organized during the shift.
- Follow organizational programs, policies, and procedures and participate in training and development opportunities.
- Participate in relevant meetings and collaborate with coworkers to support team communication and program goals.
- Manage stressful and high-pressure situations calmly, communicate respectfully and honestly, seek support when appropriate, and cooperate with coworkers, management, and the community.
- Represent St. Anthony’s with integrity.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
