Medical Program Assistant Supervisor

Universities of Wisconsin • Madison, WI

6d • Onsite

About The Position

University Health Services (UHS) is seeking a Medical Program Assistant Supervisor to support the day-to-day operation of Medical Services through direct supervision of Medical Program Assistant staff and coordination of administrative and program support functions. The supervisor works with clinic leadership and departmental teams on administrative and operational activities, including scheduling, logistics, resource allocation, budget-related processes, workflow improvements, and implementation of best practices.

The position contributes to continuous improvement initiatives intended to enhance efficiency, streamline processes, and support high-quality medical services to UW–Madison students. This is a full-time, on-site position at the University Health Services East Campus Mall location. UHS Medical Services provides student medical care in primary care, gynecology, sexual health, travel medicine, allergy and immunization, and physical therapy, along with preventative care supporting students’ academic and personal success.

Requirements

• At least 2 years of direct supervisory experience.
• Experience in staff training and development.
• Experience in healthcare, healthcare administration, clinic operations, or a related healthcare setting.
• Proficiency with Microsoft applications, including Word, Excel, and Outlook.
• Strong written and verbal communication skills.
• Strong organizational skills, including the ability to manage competing priorities, meet deadlines, and maintain a high level of accuracy.

Nice To Haves

• At least 2 years of customer service experience in healthcare, clinical operations, or a related healthcare setting.
• Experience implementing process improvements or identifying opportunities to improve workflows and operational efficiency.
• Bachelor’s degree preferred.

Responsibilities

• Plan, implement, execute, and evaluate existing program strategies and objectives, and recommend program or function enhancements to unit leadership.
• Lead the development and preparation of periodic reports and financial statements, and record progress, status, or other special reports for leadership or external agencies.
• Schedule logistics and secure resources for program activities across multiple work units to promote efficiency and compliance with applicable policies, procedures, and specifications.
• Exercise supervisory authority as applicable, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and approving hours worked for at least 2.0 FTE or equivalent employees.
• Contribute to proposals for funding or funding continuation from outside sponsors.
• Identify workflow needs, help develop strategic and operational solutions, allocate resources, and implement new or revised operational policies and procedures.
• Assist with development and monitoring of the unit or program budget and approve unit expenditures as applicable.
• Directly supervise Medical Program Assistant staff and coordinate administrative and program support functions.
• Coordinate scheduling, logistics, and resource allocation; support budget-related processes; identify workflow improvements; and implement best practices.
• Contribute to continuous improvement initiatives that enhance efficiency and streamline processes.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Participation in the Wisconsin Retirement System (WRS)
• Generous paid leave
• Professional development opportunities
• Access to campus wellness and work-life resources
• Eligibility for Public Service Loan Forgiveness (PSLF) and Temporary Expanded Public Service Loan Forgiveness (TEPSLF) programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed