Assistant Program Supervisor

Carelink•Norristown, PA

About The Position

The Assistant Program Supervisor supports the Program Supervisor by overseeing residential operations, supervising staff, ensuring quality services, and helping maintain a safe, supportive environment for residents and employees. The role provides leadership, guidance, and operational support for a residential program and helps individuals with disabilities and behavioral health challenges achieve their personal goals. It is suited to an experienced human services professional ready to take the next step into leadership. The position is at STAR 1 in Norristown, Pennsylvania, and pays $20.60 per hour.

Requirements

High school diploma or GED.
Valid driver's license.
One to two years of related experience.
Passion for supporting individuals with mental health, developmental, or physical disabilities.
Strong leadership, communication, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Sound judgment and problem-solving abilities.
Commitment to person-centered, recovery-focused services.
Ability to work independently and collaboratively with a team.
Proficiency with Microsoft Office.

Nice To Haves

Bachelor's degree.
Previous supervisory experience.
CPRP/RPRP certification.
Experience in behavioral health, rehabilitation, residential services, or related human services fields.
EHR experience.

Responsibilities

Provide day-to-day leadership, direction, and support to Residential Counselors and residential staff.
Coordinate staffing schedules and ensure shift coverage.
Assist with staff onboarding, training, coaching, and performance evaluations.
Monitor program operations and ensure compliance with agency policies and procedures.
Review documentation for accuracy, completeness, and timeliness.
Coordinate referrals, admissions, consumer orientation, and appointments.
Assist with developing and implementing service plans and treatment interventions.
Support individuals in achieving recovery, wellness, and independent living goals.
Respond to emergencies, provide crisis intervention, and seek clinical support when needed.
Coordinate services with external providers, agencies, families, and community resources.
Monitor medication administration and report concerns appropriately.
Participate in staff meetings, supervision, trainings, and agency events.
Assist with payroll processing, site operations, and other administrative duties.
Participate in the on-call rotation and provide direct coverage when needed.
Transport participants as required.