Medical Program Assistant Supervisor

University of Wisconsin Madison • Madison, WI

5d • Onsite

About The Position

University Health Services (UHS) is seeking a Medical Program Assistant Supervisor to support the day-to-day operation of Medical Services through direct supervision of Medical Program Assistant staff and coordination of administrative and program support functions. Working with clinic leadership and departmental teams, the supervisor supports administrative and operational activities, coordinates scheduling, logistics, and resource allocation, supports budget-related processes, identifies workflow improvements, and implements best practices. The role contributes to continuous improvement initiatives that enhance efficiency and support the delivery of high-quality medical services to UW-Madison students.

This is a full-time, on-site position at the University Health Services East Campus Mall location. UHS Medical Services provides students with primary care, gynecology, sexual health, travel medicine, allergy and immunization, physical therapy, and preventative care. The starting salary is $65,000 annually, with final salary based on relevant experience and qualifications.

Requirements

• At least 2 years of direct supervisory experience.
• Experience in staff training and development.
• Experience in healthcare, healthcare administration, clinic operations, or a related healthcare setting.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong written and verbal communication skills.
• Strong organizational skills, including the ability to manage competing priorities, meet deadlines, and maintain accuracy.
• Ability to pass an initial caregiver check and subsequent checks every four years, as required under the Wisconsin Caregiver Law.
• Must be eligible to work in the United States by the effective date of appointment.

Nice To Haves

• At least 2 years of customer service experience in healthcare, clinical operations, or a related healthcare setting.
• Experience implementing process improvements or identifying opportunities to improve workflows and operational efficiency.
• Bachelor's degree.

Responsibilities

• Plan, implement, execute, and evaluate existing program strategies and objectives, and recommend enhancements to unit leadership.
• Lead the development and preparation of periodic reports, financial statements, and status or progress reports for leadership or external agencies.
• Schedule logistics and secure resources for program activities across multiple work units, ensuring efficiency and compliance with applicable policies and procedures.
• Supervise staff, potentially including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and approving hours worked.
• Contribute to preparing proposals for funding or funding continuation from outside sponsors.
• Identify workflow needs, help develop strategic and operational solutions, allocate resources, and implement new or revised operational policies and procedures.
• Assist with development and monitoring of the unit or program budget and approve unit expenditures.
• Coordinate administrative and program support functions and support continuous improvement initiatives.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Wisconsin Retirement System participation
• Generous paid leave
• Professional development opportunities
• Campus wellness and work-life resources
• Public Service Loan Forgiveness and Temporary Expanded Public Service Loan Forgiveness program eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed