Recovery Program Medical Assistant

St Anthony Foundation•San Francisco, CA

11d

About The Position

The Recovery Program Medical Assistant supports residents of the Fr. Alfred Center (FAC), a year-long, abstinence-based residential recovery program for homeless men, in engaging with clinical and recovery programming. In keeping with St. Anthony’s Franciscan values, this position provides compassionate care and helps address residents’ medical and recovery needs. The role combines resident engagement, front-office and program administration, and clinical support. It involves assisting with intake and patient visits, maintaining records and medication-related documentation, coordinating follow-up and referrals, and working collaboratively with clients, colleagues, and community members.

Requirements

High school completion and graduation from an accredited Medical Assistant training program, or equivalent experience.
CPR certificate.
At least one year of experience in an outpatient medical clinic, hospital, or medical office setting.
Proficiency in Windows and MS Office.
Ability or willingness to learn information and communication technologies, including computers, smartphones, and iPads.
Excellent interpersonal, listening, oral, and written communication skills.
Ability to be polite, diplomatic, and firm, and to maintain professional boundaries with guests, volunteers, donors, and coworkers.
Ability to respond to emergencies and high-pressure situations in a self-composed and self-assured manner.
Ability to complete paperwork neatly and legibly.
Punctuality, reliability, cooperation, and a team-oriented approach.
Commitment to St. Anthony Foundation’s Statement of Values and desire to work for a social services agency serving people in need.
Must complete Crisis Prevention training within three months of hire.

Nice To Haves

Phlebotomy certification.
Bilingual ability in Spanish, Cantonese, or Vietnamese.
Experience with client databases.
Experience with conflict de-escalation skills.
Experience working in a nonprofit or community-based social service agency with people experiencing homelessness or poverty.

Responsibilities

Monitor the reception desk and front office while keeping sensitive matters confidential.
Search client bags entering the facility accurately and thoroughly and report issues promptly.
Maintain and improve the intake wait list with support from the Intake Coordinator.
Maintain inventory of residents’ phase-up materials, schedule groups, and track attendance.
Review client appointments and approved passes in the IntakeQ electronic database, and maintain accurate sign-in and sign-out logs.
Treat guests with empathy, dignity, and respect; seek to understand their perspectives and work effectively across cultures.
Greet and assist vendors, guests, and clients courteously, determine their needs, and direct them appropriately according to FAC standards.
Register patients in Epic and initiate insurance and CalFresh applications.
Under counselors’ direction, initiate ECM intake assessments, and assist with adding the new Intake component to Epic for new clients.
Complete reports and paperwork neatly, legibly, and thoroughly; enter and retrieve information electronically as requested.
Assist with intake, financial screening, and preparation for patient visits.
Take and record temperatures, respiration, blood pressure, pulse, and other patient-visit information within scope of practice.
Under clinical provider or nursing staff direction, administer treatments and diagnostic tests as needed.
Maintain patient charts and records according to standard practices and assist with coordinating immunizations.
Follow up on missed appointments, make reminder calls, and follow up on high-risk referrals and abnormal results to ensure appropriate patient follow-up and referrals.
Explain clinical language and concepts in clear, understandable terms to patients and clients.
Follow St. Anthony’s client-confidentiality and HIPAA guidelines.
Under clinic nurses’ guidance and authority, provide daily oversight of the medication room, including storing new patient medications, helping patients access their own medications, and recording medications in the MAR.
Assist with ASAM screening and intake, and provide phlebotomy.
Address issues, discrepancies, or unusual situations in the facility and report them to appropriate personnel.
Keep the main office space, including the staff office and break room, clean and organized during the shift.
Understand and follow organizational programs, policies, and procedures; participate in training and development opportunities.
Attend relevant meetings, collaborate with others to support team success and organizational goals, and communicate directly, respectfully, openly, and honestly.
Manage stress and high-pressure situations calmly, maintain professional self-awareness, and seek support from team members or management when needed.
Demonstrate integrity and cooperation when working with coworkers, management, and the community.