Recovery Collector

Park Community Credit Union•Louisville, KY

5d•$24 - $25

About The Position

The Recovery Collector is responsible for recovering charged-off loan and share balances through member outreach, repayment arrangements, settlements, and other established recovery activities. The role reviews account histories, balances, and payment information, then applies established recovery guidelines and assigned authority to determine appropriate options. The Recovery Collector monitors payment commitments, follows up on broken arrangements, and documents recovery activities accurately. The position conducts targeted outreach and settlement campaigns, tracks campaign activity and recovery results, and provides information to management. It also helps prepare accounts for referral to approved collection agencies or legal counsel by gathering supporting documentation and coordinating referral information and account updates with management and approved collection attorneys. The Recovery Collector responds to member inquiries about charged-off accounts, repayment arrangements, settlements, and legal collection matters, and provides overflow support for collection-related calls as needed. The role follows credit union policies, procedures, applicable laws and regulations, security requirements, and relevant Bank Secrecy Act, anti-money laundering, OFAC, and suspicious-activity escalation procedures. Other duties may be assigned.

Requirements

One to three years of experience in collections, consumer lending, loan servicing, charged-off account recovery, or a related financial services role.
High school education or GED.
Working knowledge of consumer lending, collections, loan servicing, and charged-off account recovery practices.
Ability to review account information and apply established collection guidelines, procedures, and approval limits.
Strong negotiation and communication skills, including the ability to professionally handle difficult or sensitive member interactions.
Strong organizational skills and ability to maintain accurate documentation, manage assigned accounts, and complete required follow-up.
Proficiency with Microsoft Office and ability to use collection, loan servicing, and account management systems effectively.
Ability to exercise diplomacy and tact, handle confidential discussions with discretion, resolve first-level conflicts, build relationships, and solicit cooperation.

Responsibilities

Pursue recovery of charged-off loan and share balances through member outreach, repayment arrangements, settlement offers, and other established recovery activities.
Review account histories, balances, and payment information and apply established guidelines to available recovery options.
Establish repayment arrangements and negotiate settlements within assigned authority.
Monitor payment commitments, follow up on broken arrangements, and maintain accurate documentation of recovery activities.
Conduct targeted outreach and settlement campaigns in accordance with recovery priorities, guidelines, and campaign criteria.
Review assigned accounts and relevant account information, including balances, charge-off aging, and payment history.
Track campaign activity and recovery results and provide information to management.
Prepare charged-off loan and share accounts for referral to approved collection agencies or legal counsel, including gathering account documentation, payment histories, loan agreements, and other required records.
Coordinate with management and approved collection attorneys regarding referral documentation, account status updates, settlement inquiries, and recovery activity.
Respond to inbound member inquiries concerning charged-off accounts, repayment arrangements, settlements, and legal collection matters.
Provide overflow support for collection-related calls as operational needs arise, with professional communication, accurate documentation, and timely follow-up.
Follow credit union policies, procedures, applicable laws and regulations, security policies, and applicable Bank Secrecy Act, anti-money laundering, OFAC, and suspicious-activity escalation procedures.
Perform other duties as assigned.