Loss Recovery Deficiency Collector

Veros Credit, LLC • Fort Worth, TX

8d

About The Position

The Loss Recovery Deficiency Collector resolves deficiency balances on charged-off auto loans after vehicle repossession and disposition. The role verifies deficiency amounts, negotiates payment in full, settlements, or payment arrangements, and recommends legal action when appropriate. The position also evaluates delinquent portfolios and may recommend accounts for repossession after customer default.

Requirements

• At least 5 years of collections experience, including at least 3 years on charged-off or deficiency accounts.
• Working knowledge of the repossession and remarketing process and how deficiency balances are calculated.
• Ability to read, interpret, and apply federal, state, and local collection and repossession regulations, including UCC Article 9 disposition requirements, state retail installment sales laws, the FDCPA and Regulation F, state debt collection laws, and the FCRA.
• Strong negotiation, communication, and problem-solving skills.
• Professional, tactful, and empathetic manner with customers experiencing financial hardship.
• Ability to work independently and as part of a team in a fast-paced environment.
• Available for a flexible schedule and overtime as needed.
• High school diploma or GED.

Nice To Haves

• Subprime auto finance experience.
• Bilingual English/Spanish.

Responsibilities

• Make and receive calls with former customers to negotiate repayment or settlement of post-repossession deficiency balances within approved settlement authority.
• Validate deficiency calculations before collection, including reviewing sale proceeds, repossession, storage, and remarketing expenses, and credits from GAP, insurance, and cancelled ancillary products.
• Confirm required pre-sale and post-sale notices were sent on time and are complete, and escalate defects that may limit or bar collection.
• Run skip tracing and asset searches, including through outside vendors, to locate obligors and assess collectability.
• Track statute of limitations dates and avoid pursuing legal action on time-barred balances.
• Recommend legal action and coordinate approved suits, judgments, wage garnishments, and liens with the in-house legal department.
• Resolve customer disputes and credit reporting disputes accurately and on time.
• Document contacts, promises, and settlements in the servicing system, and meet recovery and quality targets.
• Evaluate delinquent portfolios and recommend accounts for repossession upon customer default.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, and Indemnity Insurance
• Short-term and long-term disability insurance
• Employee Assistance Program (EAP)
• 401(k) plan
• Tuition reimbursement
• Paid holidays
• Paid time off (PTO)
• Transportation reimbursement benefit for mass transit, carpool, and plug-in electric vehicles
• Referral bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks coffee/latte/espresso machine
• Company events and holiday activities
• Quarterly free meals

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED