Recovery Collector

Park Community Credit Union•Louisville, KY

About The Position

The Recovery Collector is responsible for recovering charged-off loan and share balances through member outreach, repayment arrangements, settlements, and other established recovery activities. The role reviews account information, applies established recovery guidelines, negotiates within assigned authority, monitors commitments, and maintains complete documentation. It also supports targeted recovery campaigns and helps prepare accounts for referral to approved collection agencies or legal counsel. The position responds to member inquiries and provides overflow support for collection-related calls as operational needs require. The Recovery Collector is expected to provide professional, accurate service to members and coworkers; comply with credit union policies, procedures, and applicable laws and regulations; meet management-established recovery goals; and follow security, Bank Secrecy Act, anti-money laundering, OFAC, and suspicious-activity escalation procedures. The role supports Park Community Credit Union’s culture and mission and promotes a professional, respectful work environment.

Requirements

One to three years of experience in collections, consumer lending, loan servicing, charged-off account recovery, or a related financial services role.
High school education or GED.
Working knowledge of consumer lending, collections, loan servicing, and charged-off account recovery practices.
Ability to review account information and apply established collection guidelines, procedures, and approval limits.
Strong negotiation and communication skills, including the ability to handle difficult or sensitive member interactions professionally.
Strong organizational skills and ability to maintain accurate documentation, manage assigned accounts, and complete required follow-up.
Proficiency with Microsoft Office and ability to use collection, loan servicing, and account management systems effectively.
Ability to use diplomacy and tact in confidential discussions, resolve first-level conflicts, build relationships, and solicit cooperation.
Ability to comply with credit union policies, procedures, applicable laws and regulations, and relevant security and financial-crime procedures.

Responsibilities

Pursue recovery of charged-off loan and share balances through member outreach, repayment arrangements, settlement offers, and other established recovery activities.
Review account histories, balances, payment information, charge-off aging, and payment history, and apply established guidelines to available recovery options.
Establish repayment arrangements and negotiate settlements within assigned authority.
Monitor payment commitments, follow up on broken arrangements, and document recovery activities accurately.
Conduct targeted outreach and settlement campaigns in accordance with recovery priorities, guidelines, and campaign criteria.
Track campaign activity and recovery results and provide information to management for review.
Prepare charged-off accounts for referral to approved collection agencies or legal counsel in accordance with referral criteria and management direction.
Gather account documentation, payment histories, loan agreements, and other supporting records for referrals.
Coordinate with management and approved collection attorneys regarding referral documentation, account status updates, settlement inquiries, and recovery activity.
Respond to inbound member inquiries concerning charged-off accounts, repayment arrangements, settlements, and legal collection matters.
Provide overflow support for collection-related calls, with professional communication, accurate documentation, timely follow-up, and compliance with policies and escalation requirements.
Provide friendly, professional, and accurate service and support to members and coworkers.
Meet established recovery goals and performance expectations set by the Management Team.
Follow security policies and procedures and promptly report discrepancies or suspicious activity to a manager.
Follow applicable Bank Secrecy Act, anti-money laundering, OFAC, and suspicious-activity escalation procedures.
Perform other duties as assigned.