Recovery Associate (Illinois)
About The Position
The Recovery Associate helps maintain the store’s general appearance and organization. The role focuses on returning merchandise to the sales floor, keeping shelves stocked, and ensuring the store is clean and appealing. Providing exceptional customer service is also a key part of the position. Associates complete recovery tasks for assigned departments, maintain department cleanliness, follow merchandising standards, and assist customers with product information and purchase decisions. The role also involves using retail and office equipment, following safe material-handling practices, cross-training across departments, and participating in learning initiatives.
Requirements
- Ability to interact with a team in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient.
- Ability to work independently without supervision.
- Comfort navigating computer systems and software to assist customers or manage activities.
- Excellent verbal and written interpersonal and communication skills.
- Excellent customer service skills.
- Ability to maintain a seated or standing position for extended durations.
- Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31–50 pounds intermittently.
- Ability to use a ladder and/or pallet jack.
- Ability to navigate and access all facilities.
- Ability to communicate verbally with others in person and via electronic devices.
- Close vision for computer-related activities.
Responsibilities
- Greet customers within a ten-foot radius and create a welcoming atmosphere.
- Assist customers in making informed purchase decisions and provide high-quality customer service.
- Organize, restock, and arrange products for effective displays.
- Maintain knowledge of featured products and their locations in the store.
- Complete the daily department recovery process for assigned departments.
- Keep departments clean and organized, including wiping shelves and sweeping beneath them.
- Follow Indoor Merchandising Guide standards for the relevant department.
- Keep bathrooms clean and well-maintained.
- Follow safety protocols and optimal techniques for handling materials.
- Use general office equipment, including telephones, copy machines, fax machines, calculators, and computers.
- Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
- Cross-train to support flexibility across departments and responsibilities.
- Participate in training programs, workshops, webinars, and other learning initiatives.
- Provide friendly, proactive, and professional support to internal and external contacts, addressing inquiries and concerns promptly.
- Demonstrate Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
- Perform other duties as assigned.
Benefits
- 401(k) plan with a 100% match on the first 3% of contributions and a 50% match on the next 2%.
- Healthcare plans.
- Virtual doctor visits.
- Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
- 15% associate discount.
- Dave Ramsey’s SmartDollar Program at no cost.
- Associate Assistance Program.
- RK Cares Associate Hardship Program.
- 24/7 Chaplaincy Services.
- Eligible associates may receive overtime pay in compliance with applicable laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
