Outside Recovery Associate (Illinois)

Rural King • Mount Vernon, IL

3d • $15 - $18 • Onsite

About The Position

The Outside Recovery Associate supports efficient management of projects in the outdoor merchandising area, with a primary focus on helping customers safely load purchases into their vehicles and confirming completed load-outs with customer signatures. The role also supports outdoor merchandising and store operations by pricing and zoning merchandise, unloading delivery trucks, collecting shopping carts, responding to customer inquiries, and keeping the store exterior clean and inviting. The associate follows the Outdoor Merchandising Guide and may cross-train across departments and responsibilities.

Requirements

• Ability to work engagingly with a team in a fast-paced setting, demonstrating adaptability, proactivity, resourcefulness, and effectiveness.
• Excellent verbal and written communication skills.
• Ability to listen actively, ask relevant questions, and provide thorough, articulate responses.
• Demonstrated experience making sound professional decisions by evaluating options and relevant factors.
• Ability to adapt to changing priorities, unexpected challenges, and evolving business needs.
• Ability to work independently without direct oversight.
• Ability to use in-store computer systems, scanning technology, and wireless handheld devices.
• Ability to stand and/or walk for long periods.
• Ability to repeatedly lift, push, and/or pull 30–50 pounds.
• Ability to use a ladder, pallet jack, and/or forklift.
• Ability to communicate verbally, effectively, and professionally with all audiences, in person or via handheld transceiver.
• Close vision for computer-related activities.

Responsibilities

• Assist customers with loading purchases into their vehicles and provide exceptional customer service.
• Collect customer signatures on load-out tickets to confirm successful transactions.
• Perform customer load-outs safely and help provide a seamless shopping experience.
• Follow the Outdoor Merchandising Guide to maintain consistent, shoppable, and easily maintained outdoor displays.
• Ensure products are priced accurately.
• Keep the parking lot, cart corral, and designated areas clean and well-maintained.
• Zone outdoor merchandising areas, including load lanes, nurseries, bullpens, and front sidewalks.
• Use standard office equipment, including telephones, copiers, fax machines, calculators, and computers.
• Operate retail equipment such as Telxon guns, forklifts, pallet jacks, and ladders.
• Participate in cross-training for flexibility across departments and responsibilities.
• Participate in learning initiatives, including training programs, workshops, and webinars.
• Provide friendly, proactive, and professional support to internal and external customers and respond promptly to inquiries, concerns, and issues.
• Demonstrate Rural King’s values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Benefits

• 401(k) plan with a 100% match on the first 3% of contributions and a 50% match on the next 2%.
• Healthcare plans.
• Virtual doctor visits.
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
• 15% associate discount.
• Dave Ramsey’s SmartDollar Program.
• Associate Assistance Program.
• RK Cares Associate Hardship Program.
• 24/7 chaplaincy services.
• Company-paid YMCA family membership.
• Eligible associates may receive overtime pay in compliance with applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed