Recovery Associate (Illinois)
About The Position
The Recovery Associate helps maintain the store’s appearance and organization by returning merchandise to the sales floor, keeping shelves stocked, and ensuring the store is clean and appealing. The role also provides customer service, including greeting customers, helping them make informed purchase decisions, and maintaining knowledge of featured products and their locations. The associate completes daily department recovery, keeps assigned departments and bathrooms clean, follows department-specific Indoor Merchandising Guide standards, and uses safe material-handling practices. The position involves using general office equipment and retail equipment such as handheld devices, forklifts, pallet jacks, and ladders. Associates may cross-train in different departments and participate in learning initiatives. The role also includes providing timely, professional support to coworkers and customers and demonstrating Rural King’s values. No supervisory responsibilities are assigned.
Requirements
- Ability to interact with a team in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient.
- Ability to work independently without supervision.
- Comfort using computer systems and software to assist customers or manage activities.
- Excellent verbal and written interpersonal and communication skills.
- Excellent customer service skills.
- Ability to maintain a seated or standing position for extended durations.
- Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31–50 pounds intermittently.
- Ability to use a ladder and/or pallet jack.
- Ability to navigate and access all facilities.
- Ability to communicate verbally with others in person and via electronic devices.
- Close vision for computer-related activities.
Responsibilities
- Greet customers within a ten-foot radius and create a welcoming atmosphere.
- Assist customers in making informed purchase decisions and provide high-quality customer service.
- Organize, restock, and arrange products for effective displays.
- Maintain knowledge of featured products and their store locations.
- Complete the daily recovery process for assigned departments.
- Keep departments clean and organized, including wiping shelves and sweeping beneath them.
- Follow the Indoor Merchandising Guide standards for the relevant department.
- Ensure bathrooms are clean and well-maintained.
- Follow safety protocols and appropriate material-handling techniques.
- Use general office equipment, including telephones, copy machines, fax machines, calculators, and computers.
- Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
- Participate in cross-training for flexibility across departments and responsibilities.
- Participate in training programs, workshops, webinars, and other learning initiatives.
- Provide friendly, proactive, and professional support to internal and external customers and respond to inquiries, concerns, and issues.
- Demonstrate Rural King’s values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
- Perform other duties as assigned.
Benefits
- 401(k) plan with a 100% match on the first 3% of contributions and 50% of the next 2%.
- Healthcare plans.
- Virtual doctor visits.
- Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
- 15% associate discount.
- Dave Ramsey’s SmartDollar Program at no cost to associates.
- Associate Assistance Program.
- RK Cares Associate Hardship Program.
- 24/7 Chaplaincy Services.
- Eligible associates may receive overtime pay in compliance with applicable laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
