Firearms Associate (Illinois)
About The Position
The Firearms Sales Associate provides customer service and product expertise in firearms and related accessories. The role involves understanding customers’ needs and budgets, making suitable recommendations, and supporting a positive shopping experience. The associate must follow applicable firearms laws and regulations, complete required compliance training, and understand the Firearms SOP. The position also includes maintaining firearms displays, processing sales and required documentation, assisting with ammunition and accessory selection, and staying informed about firearm products and industry developments. Associates support sales through product demonstrations, special orders, promotions, and loyalty programs, while contributing to visual merchandising, a clean and safe sales floor, and service across departments. The role has no supervisory responsibilities.
Requirements
- High school diploma or equivalent.
- Knowledge of federal, state, and local laws and regulations regarding firearms sales and transfers.
- Strong interpersonal and communication skills and the ability to engage customers effectively.
- Ability to listen actively, ask relevant questions, and provide thorough, articulate responses.
- Excellent attention to detail and organizational skills.
- Ability to prioritize tasks, meet deadlines, and maintain attention to detail.
- Ability to produce error-free work and meet quality standards.
- Proficiency using computer systems for transaction processing and record-keeping.
- Strong commitment to maintaining a safe and secure shopping environment.
- Integrity, professionalism, and confidentiality.
- Ability to stand for prolonged periods.
- Ability to lift, push, and/or pull at least 30 pounds repetitively and 31–50 pounds intermittently.
- Ability to communicate verbally in person and through electronic devices.
- Close visual awareness.
- Ability to use a ladder and/or pallet jack.
Nice To Haves
- Additional education or training in firearms safety.
- Previous experience in firearms sales or a related field.
Responsibilities
- Greet customers warmly and create a welcoming shopping experience.
- Engage customers to understand their needs, preferences, and budget.
- Provide expert, unbiased product guidance and recommendations.
- Comply with federal, state, and local laws and regulations relating to firearms sales and transfers.
- Complete required firearms compliance training and demonstrate understanding of the Firearms SOP.
- Assist customers with ammunition, accessories, and related products.
- Maintain organized, visually appealing firearms displays with accurate labels and prices.
- Process transactions accurately, including payments and required documentation.
- Stay informed about firearm trends, models, and industry news.
- Listen to customer concerns, answer questions, resolve issues, and escalate matters to a supervisor when needed.
- Build and maintain customer relationships to encourage repeat business and referrals.
- Demonstrate product features and benefits, conduct demonstrations, and explain technical specifications as appropriate.
- Use upselling and cross-selling techniques to increase sales.
- Promote exclusive offers, the RK Firearms Plus Protection Plan, and the store loyalty program.
- Process special orders, operate the POS register, and resolve return issues as needed.
- Support visual merchandising by zoning displays, maintaining signage, and keeping the sales floor clean, safe, and attractive.
- Participate in cross-training for flexibility across departments and responsibilities.
- Participate in training programs, workshops, webinars, and other learning initiatives.
- Provide prompt, friendly, proactive, and professional support to internal and external contacts.
- Demonstrate Rural King’s stated values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
- Perform other duties as assigned.
Benefits
- 401(k) plan with a 100% match on the first 3% of associate contributions and a 50% match on the next 2%.
- Healthcare plans.
- Virtual doctor visits.
- Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
- 15% associate discount.
- Dave Ramsey’s SmartDollar Program at no cost to associates.
- Associate Assistance Program.
- RK Cares Associate Hardship Program.
- 24/7 Chaplaincy Services.
- Eligible associates may receive overtime pay in compliance with applicable laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
