Records Technician

City of Aurora•Norfolk, VA

3d•$24 - $30•Onsite

About The Position

The Records Technician handles incoming phone calls and collects, processes, stores, and disseminates criminal information and reports to law enforcement personnel, courts, and the public. The position supports accurate, timely records management and customer service while protecting confidential information and following applicable laws, policies, and procedures. The role also handles digital evidence and media, including preparing and distributing materials for discovery and releasing materials in straightforward cases. It coordinates subpoenas and officer court appearances. Duties may change or be assigned as operational needs require. Work is primarily on-site in the City of Aurora's Records Division. Applicants who meet minimum qualifications must pass a CritiCall exam, interview, and thorough police background process that includes fingerprinting and polygraphs.

Requirements

High school diploma or GED; the selected candidate must submit an official transcript as proof of the highest level of education completed as indicated on the application and/or resume.
One year of general office or clerical experience, including data entry and customer service experience.
Ability to pass the CritiCall exam, which measures competencies including data entry, sentence clarity, and multitasking.
Ability to work any shift, including days, nights, weekends, and holidays; shifts are bid annually based on seniority and are not guaranteed.
Ability to establish and maintain effective working relationships with employees and citizens.
Ability to handle stressful situations with tact and diplomacy.
Ability to communicate effectively orally and in writing.
Ability to perform complex data-entry activities with attention to detail.
Ability to give and receive constructive feedback.
Knowledge of office practices and procedures and business English.
Knowledge of manual and computer filing, records-management systems, and databases.
Knowledge of complex record-keeping systems, Word, and Windows.
Basic knowledge of the Colorado Criminal Justice Records Act and other applicable laws governing criminal justice records requests.
Ability to protect confidential information and exercise judgment in handling it.
Applicants who pass minimum qualifications must complete a Critical exam, interview, and thorough police background process, including fingerprints and polygraphs.
All selected applicants must undergo a thorough criminal background check; safety-sensitive positions require a drug screening.
City employees may be required to work as essential personnel when the City declares an emergency or disaster.

Nice To Haves

CCIC/NCIC certification is preferred; certification is required within six months of employment.
Colorado Certified Records Network (CCRN) Master Certification is preferred but not required.
Two years of office, clerical, and/or legal experience, including data entry and customer service.
Experience working in a judicial or law enforcement environment.

Responsibilities

Track, distribute, and scan files and documents.
Complete and transcribe a variety of reports.
Route information internally for follow-up.
Perform data entry and protect confidential data.
Maintain complex records and reporting systems, including entering, modifying, and updating databases in local, State, and National computer systems.
Communicate verbally and electronically with law enforcement personnel within the department and in other jurisdictions.
Refer calls for police service to dispatch when an officer is required.
Interview crime victims and review information in police reports.
Enter and retrieve information using a computer-aided dispatch (CAD) terminal and law enforcement database systems.
Maintain accurate criminal history and warrant information.
Advise citizens about procedures and laws.
Troubleshoot, research, and resolve digital evidence and media questions or issues.
Prepare and distribute digital evidence and media to applicable District and City Attorneys for discovery, following dissemination laws, policies, and procedures.
Prepare digital evidence and media for release in simple cases that do not require in-depth legal review.
Operate office machines.
Coordinate and schedule City employees, primarily sworn officers, to respond to court subpoenas arising from criminal proceedings.
Coordinate and monitor officers' court appearances.
Collect, log, and disseminate subpoenas received by department members.
Perform additional duties as assigned.