Medical Records Technician

Resolution Think•Port Isabel, TX

About The Position

Cognito LLC, a Resolution Think joint venture, is seeking a Medical Records Technician to support the ICE Health Services Corps (IHSC). As a civilian contractor, the technician helps maintain accurate and complete electronic health records (eHR) and supports the safe delivery of high-quality healthcare to people in ICE custody. The role is integral to clinic operations and patient care, ensuring providers have timely and accurate information. It involves managing records, appointments, reports, data entry, and system-generated reports while maintaining the confidentiality and security of health information. IHSC operates 24/7/365, and the position must respond during an emergency activation. The full-time role requires availability for days, evenings, weekends, and holidays. Night shifts may occasionally be requested according to mission needs but are generally not required. On-call availability is not required. The role requires flexibility as priorities and schedules change to meet mission needs.

Requirements

High school diploma or GED equivalent.
Maintain Heartsaver CPR AED certification through the American Heart Association.
At least one year of experience in a healthcare setting as a Medical Records Technician, Unit Clerk, Medical Record Clerk, or in a similar position processing electronic medical or health records as a daily responsibility.
At least one year of direct experience and proficiency with Microsoft Office programs, specifically Word, Excel, Outlook, and SharePoint.
Ability to pass a background check and drug screen; current physical and immunizations are required.
Knowledge of standard electronic medical record principles, procedures, methods, and requirements for routine medical records management.
Knowledge of electronic medical record workflows, documentation and time requirements, processing steps, accuracy and completeness review, and deadline tracking.
Knowledge of medical terminology.
Ability to manage a high volume of medical records daily, including intake, discharge, and requests from outside sources.
Ability to receive and process information requests in accordance with the Fair Information Practice Principles and Privacy Act.
Ability to recognize documentation inconsistencies and take appropriate action to resolve them.
Ability to maintain an electronic medical record system and ensure compliance with applicable regulatory guidance.
Ability to work in a multicultural and multilingual environment.
Ability to perform work using computers, scanners, and printers for approximately 90% of the time.
Ability to use telephonic interpreter or translation services when needed to complete duties if not fluent in a language understood by the patient.
Ability to adapt to sudden schedule changes and flexible work requirements.
Proficient English verbal and written communication skills to build positive rapport with patients, coworkers, and other stakeholders.
Ability to establish and maintain positive working relationships in a multidisciplinary environment.
Ability to navigate electronic work environments, including electronic health records, web-based training, and communications.
Knowledge of HIPAA and Privacy Act requirements concerning patient medical records, confidential information, and Personally Identifiable Information.
Ability to meet the physical demands of the work, including prolonged standing; walking or jogging over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, or reaching; and lifting moderately heavy patients or equipment.
Ability to meet the physical, agility, dexterity, visual, and hearing demands of the work.
Ability to perform CPR or emergency care while standing or kneeling.

Responsibilities

Prepare, update, and maintain accurate medical records for each patient.
Receive, scan, verify, and file medical documentation, ensuring complete records are available when required.
Perform daily checks in the electronic health record system and follow up on outstanding items with appropriate staff.
Maintain appointment systems for patients and clinical staff where applicable.
Track compliance with scheduled patient appointments and send timely reminders to IHSC staff where applicable.
Schedule appointments as requested and perform electronic health record data entry and reporting.
File and scan laboratory, radiology, and other reports in the appropriate electronic medical record sections within prescribed timelines.
Route clinical reports to appropriate clinic staff within prescribed timelines.
Archive clinical information in accordance with IHSC policies and procedures and prescribed timelines.
Review documentation for completeness and route incomplete documents to the appropriate provider for correction before filing or scanning.
Use multiple systems to process narrative and tabular materials and provide requested information to appropriate medical personnel.
Perform record-keeping functions in accordance with program policies and position requirements.
Maintain proficiency and ease of use with electronic health record systems.
Complete and pass Medical Records Technician competencies initially and annually, and complete required initial, annual, and ad hoc training.
Participate in reviewing established protocols and identifying opportunities for improvement.
Protect patient and medical-record confidentiality in compliance with the Privacy Act and HIPAA.
Follow IHSC policies, procedures, directives, operational memoranda, and accreditation standards.
Participate in applicable safety, prevention, infection control, quality improvement, patient education, and other programs and collateral duties.
Attend and participate in general and medical staff meetings.
Respond to emergency activations and be able to respond to a medical emergency in the facility within four minutes.
Assist sick, injured, or aging detainees or staff in exiting the building during an emergency.