Records Supervisor - Police

City of Burlington NC•Burlington, NC

5d•Onsite

About The Position

The Burlington Police Department is hiring a Records Supervisor to lead the Police Records Unit. The supervisor oversees daily operations and professional staff, ensuring departmental records are accurate, complete, secure, and properly managed. The position serves as the department’s official custodian of records and oversees investigative report reviews, state and federal crime reporting, records compliance, and administrative operations. The supervisor also collaborates with departmental leadership, supports accreditation efforts, and identifies opportunities to improve records management processes and services. The position supervises approximately 10–15 staff members across three roles, including custodial and front desk positions, and reports directly to a Patrol Lieutenant or designee. It is an in-person position with an anticipated Monday–Friday schedule, 8 a.m.–5 p.m. Work is primarily sedentary and performed indoors in an office environment. The department has 152 sworn officers and 50 professional staff members and serves Burlington, North Carolina.

Requirements

Associate degree from an accredited college or university.
At least two years of experience in office administration, customer service, law enforcement, data entry, records management, or a related field.
An equivalent combination of education, training, and experience sufficient to perform the essential duties may be considered.
Valid North Carolina driver’s license.
Considerable knowledge of police records management, public records requirements, and applicable North Carolina General Statutes.
Strong knowledge of NIBRS, crime classification, coding requirements, and reporting procedures.
Ability to plan, organize, supervise, and evaluate employee work and provide effective coaching and guidance.
Understanding of police terminology, criminal justice procedures, traffic violations, arrests, and related reporting requirements.
Ability to learn, operate, and oversee records management systems, law enforcement databases, and standard office software.
Ability to review complex records, identify discrepancies, compile statistical reports, and ensure reliable data.
Knowledge of records retention requirements and ability to interpret and apply departmental policies and applicable laws.
Ability to manage competing priorities, improve workflows, and make sound decisions in a deadline-driven environment.
Knowledge of budgeting, purchasing, inventory management, and expenditure monitoring.
Ability to apply supervisory and employee relations practices to support staff performance and development.
Strong written, verbal, and listening skills, including the ability to communicate with employees, leadership, outside agencies, and the public.
Ability to build positive relationships, maintain confidentiality, and demonstrate tact, fairness, and sound judgment.

Nice To Haves

At least five years of supervisory or leadership experience, particularly in law enforcement records management or a related administrative environment.
Experience with NIBRS reporting, crime data validation, or state and federal law enforcement reporting requirements.
Experience using police Records Management Systems (RMS), criminal justice databases, or related software.
Familiarity with North Carolina public records laws, records retention requirements, and CALEA accreditation standards.
Notary Public certification.

Responsibilities

Supervise and schedule Records Unit staff, including specialists, front desk, and custodial personnel.
Manage employee performance through coaching, evaluations, discipline, and training.
Collaborate with leadership on operational improvements and long-range organizational planning.
Review investigative reports for proper coding and accuracy and ensure data quality errors are corrected promptly.
Submit mandated weekly, monthly, and annual reports to command staff, the State of North Carolina, and the FBI.
Ensure compliance with NIBRS, Traffic Stop Reporting (TSR), and legal expunction orders.
Secure and maintain physical and electronic police records.
Administer or serve as liaison for CJLEADS, AOC, Brazos Citation, eWarrants, eCourts, and CAD/RMS systems.
Audit records activities, optimize workflows, implement industry best practices, and correct process inefficiencies.
Support department accreditation efforts.
Perform other tasks, duties, and training as requested by supervisors.