Police Records Technician
About The Position
The Police Records Technician performs technical duties in maintaining and processing department records. The role enters and retrieves information from computerized databases, including WCJIN/NCIC, and provides customer service and information to the public and others. It also receives and responds to non-emergency dispatch calls, processes record requests, prepares statistical reports, handles fees and deposits, scans and indexes records, notarizes documents, files materials, and prepares case files. Work is assigned by the Records Supervisor through general instructions and is spot-checked for procedural compliance, accuracy, and the propriety of results. The work is performed in an office and involves frequent interruptions.
Requirements
- High school diploma or GED.
- Sufficient experience to understand the basic principles relevant to the major duties, usually associated with completing an apprenticeship or internship or having held a similar position for one to two years.
- Possession of, or ability to readily obtain, WCJIN/NCIC certification.
- Knowledge of modern office practices and procedures.
- Knowledge of city and departmental policies and procedures.
- Knowledge of computers and job-related software programs.
- Knowledge of records management guidelines, WCJIN/NCIC policies and procedures, and open records laws.
- Skill in prioritizing and organizing work, providing customer service, and maintaining files and records.
- Skill in using office equipment such as a computer, scanner, fax machine, and copier.
- Skill in oral and written communication.
Responsibilities
- Enter and retrieve data from computerized databases, including WCJIN/NCIC.
- Provide customer service, information, and assistance.
- Receive and respond to non-emergency calls for dispatch.
- Transcribe reports and enter data into computerized databases.
- Enter traffic accident, traffic citation, traffic warning, parking ticket, and arrest records.
- Process records requests.
- Prepare monthly and annual statistical reports.
- Receive fees for requested reports, record receipts, balance the cash drawer, and prepare deposits.
- Scan and index records and reports.
- Notarize documents.
- File documents and prepare case files.
- Perform related duties.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
