Police Records Specialist

City of Greeley•Greeley, CO

1d•$22 - $28•Onsite

About The Position

The Police Records Specialist transcribes dictated police reports and enters the information into the Records Management System (RMS); processes written reports, forms, and documents; responds to inquiries and service requests from the public, department personnel, and law enforcement agencies; and enters and maintains warrant records for Greeley and surrounding municipal agencies. Daily work includes answering phones, completing computer queries and records entries or cancellations, transcribing digital recordings, assisting the public and criminal justice personnel in person and by telephone, disseminating records in compliance with state and local government policies, filing, and using standard office equipment. Assignments vary, and full-time employees rotate through the different assignments each week. This is a role in a 24/7 operation. Shift work is required, including nights, weekends, and holidays. The position works primarily in an office environment, with heavy public contact and extended periods at a fixed workstation. The role has no supervisory responsibilities and no travel. Candidates must successfully complete the applicable pre-employment screenings and employment eligibility verification, including a drug test and background checks; a polygraph examination is also stated as part of the screening for this position.

Requirements

High school diploma or equivalent, or a combination of related education, experience, certifications, and licenses that enables successful performance of the essential job functions.
One to three years of increasingly responsible administrative support experience, or an equivalent combination of related qualifications.
One year of experience with Microsoft Word, Excel, Access, PowerPoint, or equivalent software packages; skills will be tested.
One year of data entry and typing experience; skills will be tested.
Advanced knowledge of English grammar, spelling, and punctuation.
Excellent customer service skills.
Basic math skills.
Ability to use or learn CAD, RMS, and NCIC/CCIC.
Ability to communicate effectively verbally and in writing; understand and carry out verbal and written directions.
Ability to multitask and meet inflexible deadlines under pressure and with frequent interruptions.
Ability to learn the organization, procedures, and operating details of the department or division.
Ability to work effectively as a team member and collaborate with team members in person and remotely.
Ability to manage stressful situations.
Ability to maintain the confidentiality and integrity of police records and maintain accurate, detailed records and record-keeping systems.
Ability to perform routine clerical work, maintain records, and prepare reports.
Ability to establish and maintain effective work relationships with City staff and the public.
Ability to work 10-hour shifts, four days per week, which may include nights, weekends, and holidays.
Candidates must successfully complete applicable pre-employment screenings and employment eligibility verification; the posting specifies a drug test, background checks, and a polygraph examination.

Nice To Haves

Bilingual in Spanish and English.

Responsibilities

Transcribe dictated police reports and enter dictated information into the Records Management System (RMS).
Process written reports, forms, and documents.
Respond to inquiries and service requests from the public, department personnel, and law enforcement agencies.
Enter and maintain warrant records for Greeley and surrounding municipal agencies.
Answer phones and assist the public, officers, and personnel from other criminal justice agencies in person and by telephone.
Complete computer queries, records entries, and cancellations.
Transcribe digital recordings into a computer system.
Disseminate records in compliance with state and local government policies.
Perform filing and use standard office equipment.
Enter pertinent and confidential information accurately and maintain the confidentiality and integrity of police records.
Perform routine clerical and administrative support, including maintaining records and preparing reports.
Communicate effectively in person, by telephone, email, virtual meetings, and written correspondence.
Establish and maintain effective working relationships with City staff, the public, and team members.
Rotate through assignments as scheduled and meet deadlines under pressure and with frequent interruptions.