Police Records Specialist

City of Greeley•Greeley, CO

7d•Onsite

About The Position

The Police Records Specialist transcribes dictated police reports and enters the information into the Records Management System (RMS), processes written reports and related documents, responds to inquiries from the public, department personnel, and law enforcement agencies, and maintains warrant records for Greeley and surrounding municipal agencies. Duties include answering phones, conducting computer queries, entering and canceling records, transcribing digital recordings, assisting the public and criminal justice personnel in person and by telephone, disseminating records in accordance with state and local policies, filing, and using standard office equipment. Assignments vary daily, and full-time employees rotate through the various assignments each week. This is a 24/7 operation. The position requires shift work, including nights, weekends, and holidays, and the ability to work 10-hour shifts four days per week. The role works primarily in an office environment, with heavy public contact in person and by telephone and extended periods at a fixed workstation. A thorough background check, drug test, and polygraph examination will be conducted.

Requirements

High school diploma or equivalent.
One to three years of increasingly responsible administrative support experience.
One year of experience with Microsoft Word, Excel, Access, PowerPoint, or equivalent software packages; skills will be tested.
One year of data entry and typing experience; skills will be tested.
Advanced knowledge of English, including grammar, spelling, and punctuation.
Excellent customer service skills and basic math skills.
Ability to use or learn CAD, RMS, and NCIC/CCIC.
Ability to communicate effectively, verbally and in writing.
Ability to multitask and meet deadlines under pressure and with frequent interruptions.
Ability to learn department organization, procedures, and operating details.
Ability to work effectively as a team member and collaborate in person and remotely.
Ability to manage stressful situations.
Ability to work 10-hour shifts four days per week, potentially including nights, weekends, and holidays.
Ability to maintain the confidentiality and integrity of police records.
Ability to perform routine clerical work, maintain records, and prepare reports.
Ability to understand and carry out verbal and written directions.
Ability to establish and maintain effective work relationships with City staff and the public.
Knowledge of general clerical procedures, practices, or operations.
Ability to maintain accurate, detailed records and record-keeping systems.
Ability to meet frequent and inflexible deadlines.
Successful completion of required pre-employment screenings and employment eligibility verification, including a drug test, background and national sex offender search, motor vehicle record search, and, for this position, a polygraph examination.

Nice To Haves

Bilingual in Spanish and English.

Responsibilities

Transcribe dictated police reports and enter dictated information into the Records Management System (RMS).
Process written reports, forms, and other documents.
Respond to inquiries and service requests from the public, department personnel, and law enforcement agencies.
Enter and maintain warrant records for Greeley and surrounding municipal agencies.
Answer phones, complete computer queries, make entries and cancellations, and transcribe digital recordings.
Assist the public, officers, and personnel from other criminal justice agencies in person and by telephone.
Disseminate records in compliance with state and local government policies.
Perform filing and use standard office equipment.
Provide administrative support, maintain records, and prepare reports.
Enter pertinent and confidential information accurately into computer systems.
Maintain the confidentiality and integrity of police records.
Communicate effectively in person, by telephone, email, virtual meetings, and written correspondence.
Establish and maintain effective working relationships with City staff, the public, and team members.