Records Manager - Correctional Health Services

State of Utah Office of the Governor • Salt Lake City, UT

2d • Hybrid

About The Position

The Correctional Health Services (CHS) Administrative Team is looking for a Correctional Health Services Records Manager who is a detail-oriented, customer service-focused, and driven employee wanting to work in a great environment. In this role, you will manage by planning, directing, and evaluating new or ongoing health information and medical records programs for CHS clinical providers and their patients. You will perform a variety of moderately complex administrative duties focused on ensuring the accuracy, compliance, and secure management of inmate electronic health records. Additionally, this leadership position involves supervising a dedicated team of archivists in their daily records management operations, as well as overseeing and processing Government Records Access and Management Act (GRAMA) requests to ensure the department maintains strict adherence to state records laws and healthcare confidentiality standards.

Requirements

• Working knowledge of medical privacy laws and specific correctional healthcare compliance guidelines, including the NCCHC P-A-08 Records Standard.
• Extensive knowledge of the state Government Records Access and Management Act (GRAMA), with the ability to efficiently process and manage a high volume of GRAMA record requests.
• Strong understanding of Utah state records retention schedules, administrative rules, and secure archiving/destruction protocols.
• Must hold or attain a certification as a State of Utah Certified Records Officer.
• Experience overseeing the technical and physical workflows associated with medical records, including managing high-volume internal record scanning processes.
• Demonstrated experience handling sensitive, confidential, and protected health information within a highly regulated, secure, or legal environment.
• Proven supervisory experience with the ability to train, oversee, and optimize the workflows of specialized direct reports, such as Archivist positions.
• Strong organizational capabilities to balance and prioritize heavy physical workloads and prevent processing backlogs.

Nice To Haves

• Prior experience working specifically within a correctional facility, understanding the unique security, operational, and patient-care dynamics of the Utah Department of Corrections (UDC) or similar entities.
• Advanced proficiency with Electronic Health Record (EHR) systems, particularly those tailored to institutional or correctional care.
• Previous involvement in preparing records for external audits, specifically familiarization with National Commission on Correctional Health Care (NCCHC) standards and site surveys.
• Experience processing highly complex, legally sensitive, or heavily redacted GRAMA requests involving medical records or legal disputes.

Responsibilities

• Manage by planning, directing, and evaluating new or ongoing health information and medical records programs for CHS clinical providers and their patients.
• Perform a variety of moderately complex administrative duties focused on ensuring the accuracy, compliance, and secure management of inmate electronic health records.
• Supervise a dedicated team of archivists in their daily records management operations.
• Oversee and process Government Records Access and Management Act (GRAMA) requests to ensure the department maintains strict adherence to state records laws and healthcare confidentiality standards.
• Maintain dedicated supervision over the Records team, directly managing the Archivist positions.
• Manage and process high-volume GRAMA (Government Records Access and Management Act) record requests.
• Oversee the heavy physical workload of the department, specifically managing internal record scanning operations and workflows.
• Ensure all records management aligns with legal and healthcare compliance guidelines, including the NCCHC P-A-08 Records Standard.

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed