Records Information Management Supervisor

Arapahoe County•Littleton, CO

1d•$62,774 - $100,488•Onsite

About The Position

The Records Information Management (RIM) Supervisor oversees the Records Information Management Unit at two county locations. The role ensures direct reports provide high-quality, timely, and efficient service to more than 700 Human Services staff, as well as external customers and partners. The supervisor oversees preparation, scanning, mail, and document management processes and ensures daily timeliness goals and requirements are met. The position leads Human Services records and mail management, staff performance and development, office workflow, quality assurance, contracts, budgeting, procurement, and vendor invoice reconciliation. It also provides operational recommendations to division management, represents the division in HSConnects workflow and document-management work, manages confidential records destruction in accordance with applicable regulations, and oversees unit equipment and its maintenance.

Requirements

Associate degree, or an equivalent combination of education and work experience that satisfies the job requirements.
At least 3 years of experience in records management, Human Services, or a government environment, or an equivalent combination of education and work experience.
At least 2 years of supervisory or management experience, or an equivalent combination of education and work experience.
Knowledge of county, state, federal, and postal regulations relating to mail, records management, and general office procedures.
Knowledge of management principles and practices.
Professional judgment and appropriate decision-making ability.
Ability to work independently and collaboratively, prioritize and execute tasks or projects in a high-pressure environment, and adapt to shifting demands.
Ability to research methods, principles, and procedures and prepare and present reports or proposals.
Ability to communicate, coach, guide, and develop staff, including conflict management, coaching, and holding staff accountable for performance.
Ability to direct and coordinate work across a division and analyze and evaluate problems relating to workforce utilization and scheduling.
Knowledge of local and state computer systems and proficiency with Microsoft Office.
Ability to type 50 words per minute.
Demonstrated accountability, accessibility, inclusivity, and integrity.
Successfully pass pre-employment testing, including an acceptable motor vehicle record (MVR) and background check.
Possess a valid Class R Colorado Driver’s License or be able to obtain one within two weeks of appointment.

Nice To Haves

Two years of experience in a lead role.
Supervisory experience.
Bachelor’s degree in Business Management or a Human Services-related field.

Responsibilities

Oversee and supervise the Records Information Management Unit and Human Services Records Management.
Set clear objectives and expectations for staff; evaluate and manage performance; provide coaching and corrective action; and collaborate with HR on timely, policy-compliant employee relations.
Coordinate and lead multiple elements of recruitment and hiring.
Lead subordinates to ensure consistent communication and implementation of programs, unit and division practices and expectations, departmental and divisional policies and procedures, and applicable federal, state, and U.S. Postal Service regulations.
Oversee records and mail management, office workflow, quality assurance, contracts, budget management, procurement, purchasing, and vendor invoice reconciliation.
Provide operational insight and recommendations to division management.
Represent the division for HSConnects, including development, testing, training, and digital records management.
Manage confidential destruction of Human Services documentation in accordance with county, state, and federal regulations.
Oversee unit equipment, troubleshooting, maintenance, repair, and servicing.
Direct and coordinate work across the division and address workforce utilization and scheduling issues.