Records Clerk

City of Rockwall•Rockwall, TX

10d•Onsite

About The Position

Under the direction of the Administration Sergeant, this position is responsible for maintaining the integrity of the Rockwall Police records by providing security and preserving the chain of custody as mandated by state law. Employees in this role ensure records and evidence are accurate, complete, logged, and secured for safe keeping and retrieval. The position requires maintaining current knowledge of open record regulatory practices to assist the public with requests. Work involves specialized knowledge of state laws and departmental rules and regulations, and requires acute attention to detail. Due to the sensitive and confidential nature of information processed, employees in this class exercise considerable discretion in performing duties. The position requires the ability to multitask.

Requirements

High school diploma or GED
5 years administrative support experience
Ability to serve as a Notary Public
Thorough knowledge of modern records management procedures, state laws regarding such.
Thorough knowledge of report and record keeping principles and techniques.
Thorough knowledge of filing principles and methods.
Considerable knowledge of computer data base information systems and properties in relation to official records management and law enforcement activities.
Knowledge of principles and official procedures for the collection/storage/retrieval of property/evidence.
Skill in accurate recording, reporting, and observation.
Skill in both written and oral communications for effective expression and clarity.
Ability to establish and maintain effective working relationships with supervisor, department staff and other department personnel.
Ability to organize and review work for efficient results and accuracy.
Ability to process multiple tasks simultaneously while maintaining an attention to detail for the purpose of ensuring accuracy in task performance.
Ability to exercise discretion in matters of a sensitive and confidential nature.
Ability to operate general modern office equipment and telephones.
Ability to add, subtract, multiply, and divide; calculate decimals and percentages; interpret graphs; compile statistics.
Must maintain a physical condition and standards necessary for the proper performance of duties, with or without accommodation.
Required to report for work punctually, work all scheduled hours, and any required overtime as deemed necessary.

Nice To Haves

Preferably governmental experience
Spanish Speaking Preferred

Responsibilities

Receive, track, respond to and manage Open Records Requests in accordance with the Texas Public Information Act.
Enter accident reports, case dispositions, records checks and other related documents into the software system accurately and timely.
Maintain Class C arrests, monetary deposits, expunctions and work with external reporting systems on turning in timely and accurate information according to state and federal laws.
Prepare case packets for submission to District Attorney Office by gathering all documents submitted by arresting officer(s); making copies of 9-1-1 calls, body camera videos and patrol car camera videos.
Run TCIC/NCIC reports as necessary to complete the case packet.
Perform a variety of administrative/clerical support functions for the Criminal Investigations Division, i.e., preparing criminal cases, answering calls, etc.
Provide technical support for operating department office equipment.
Answer telephone inquiries and greet and assist all visitors/customers as required.
Perform follow up on customer concerns and inquiries and is responsible for ensuring that customers receive appropriate services and information.