Reconciliation Specialist

Malvern National Bank (MNB)•Malvern, AR

About The Position

The Reconciliation Specialist maintains accurate and timely unposted/NSF transaction processes for deposit customers, with a focus on general ledger and correspondent bank reconciliations and problem solving. The work is performed under general supervision and guidance, with limited oversight by the Deposit Operations Team Manager. The role involves confidential work and skilled computer use. The position also supports the Deposit Operations team, provides customer service, maintains department records, assists with training backup staff, and performs unclaimed property due diligence and reporting in compliance with state law. Duties may change or include other related work as assigned. The work is in a typical office setting with moderate noise and no harmful environmental conditions.

Requirements

High school diploma or GED.
Two years of related work experience or training in a business field, such as accounting, office management, or finance, demonstrating mathematical or balancing skills.
Strong mathematical aptitude and ability to learn general ledger accounting.
Strong organizational skills and attention to detail.
Ability to manage assigned tasks independently and effectively while meeting time constraints.
Excellent oral and written communication skills.
Ability to understand and comply with policies, laws, regulations, procedures, and controls, and to use independent judgment, initiative, and discretion.
Trustworthiness, courtesy, tact, and diplomacy when dealing with others.
Ability to provide transportation to attend required training or meetings at designated bank locations.
Proficiency typing on a keyboard and using a 10-key calculator.
Ability to use standard office equipment, including computers and software, copiers, scanners, printers, fax machines, and multi-line telephone systems.
Proficiency with Microsoft Office applications, including Word and Excel.
Professional appearance and manner.

Nice To Haves

One year of experience working in a bank or other financial institution.

Responsibilities

Deliver customer service in person and by phone with friendly, honest, positive, and confident behavior.
Process unposted/NSF transactions and ACH exceptions.
Assess NSF/OD charges to customers.
Process check returns from correspondent banks.
Conduct correspondent bank reconciliations.
Make adjustment entries to correct improper transactions on deposit accounts, including entries between correspondent banks.
Reconcile teller cash and equivalent accounts.
Make general ledger entries and reconcile general ledger balance sheets.
Reconcile MNB deposit accounts.
Research variances and resolve reconciliation issues.
Maintain logs and reports used by the Reconciliation Department.
Train others in the Reconciliation Department for backup purposes.
Perform unclaimed property due diligence and file reports in compliance with state law.
Perform clerical functions, including data entry, faxing, scanning, and photocopying.
Protect bank operations through strict confidentiality.
Support supervision, assist team members, share ideas, participate in bank volunteer opportunities, and maintain professionalism.
Perform other related duties as required or assigned.