Recon Technician

Teton Auto Group•Bozeman, MT

About The Position

A Recon Technician services and repairs vehicles assigned by service management, including the Service Manager, Assistant Service Manager, or Group Leader. The role includes inspecting vehicles, performing trained and assigned repairs, supporting customer satisfaction through proper repair procedures and communication, and completing work according to safety requirements and published procedures. The technician is expected to produce quality work, perform quality-control inspections, test-drive vehicles when needed, protect and clean customer vehicles, maintain an organized workspace, and use tools, shop equipment, repair manuals, parts requisitions, and inspection check sheets appropriately. The role also includes technical training and certification activities, reviewing assigned technical service bulletins, completing accurate repair-order documentation and time entries, supporting warranty administration, and meeting production objectives and dealership policies. Work is generally performed indoors in a shop environment, with occasional outdoor work. Conditions may include heat or cold, elevated noise, fumes, dust, and outdoor weather exposure. The position has substantial physical demands, including standing, sitting, walking, lifting and carrying, pushing and pulling equipment, bending and twisting, reaching and handling, occasional climbing, and some crawling or kneeling.

Requirements

Ability to perform each essential duty satisfactorily.
Valid driver’s license with a driving record acceptable to the dealership’s insurance company.
Certifications appropriate for the individual position, such as a Technical Certificate or ASE certificate.
Ability to meet the physical demands described, including extended periods of standing and repair work, lifting and carrying, pushing and pulling equipment, bending and twisting, reaching and handling, occasional climbing, and some crawling or kneeling.

Nice To Haves

Preferably 2 years of experience; applicants with 2 years of other line-technician experience will be considered and discussed.

Responsibilities

Inspect vehicles.
Perform assigned services and repairs for which the technician is trained.
Support customer satisfaction through proper repair procedures, professional attitudes, and communication.
Follow applicable safety requirements and published procedures, use appropriate protective equipment, and promptly report unsafe conditions.
Maintain an inventory of personal mechanical tools needed for trained work that are not normally inventoried as Special Service Tools.
Use Special Service Tools, shop equipment, and repair manuals properly, and return them to their assigned locations after use.
Produce high-quality work; perform quality-control inspections on every vehicle, test-drive vehicles when necessary, and consult the Group Leader about questionable repairs.
Prioritize jobs returned because of improper repair or diagnosis.
Return customer vehicles as clean as they were before service or repair, using protective covers and having vehicles washed as necessary.
Participate in assigned technical training and use the training to the best of one’s ability.
Participate in the manufacturer’s Technician Certification Program and continually upgrade skills toward earning and maintaining Master Technician status.
Review technical service bulletins and other publications as assigned by management.
Perform mechanical repairs in the shop area designated by management.
Keep the assigned workspace organized and clean, and help clean the group area daily before leaving work.
Use parts requisition forms and provide complete vehicle and customer information for special-order parts.
Treat customers and dealership personnel with courtesy.
Make efforts to achieve production objectives set by management.
Provide complete and accurate written repair-order explanations describing work performed.
Punch on and off every repair order to record time spent on each job.
Follow dealership policy for establishing flat-rate time for repair work and maintenance services.
Provide administrative assistance needed to complete warranty repair orders and other management-assigned tasks.
Use the appropriate check sheets for pre-delivery services, used-vehicle inspections, 27-point inspections, and periodic maintenance services.
Maintain personal cleanliness, grooming, and uniform standards according to departmental policies.
Arrive, take breaks, and depart at times designated by management.
Use shop supplies and materials economically and handle toxic chemicals and hazardous waste according to dealership policies and procedures.
Communicate constructively with dealership personnel to satisfy customer needs.
Report situations or conditions that jeopardize the safety, welfare, or integrity of the dealership, employees, or customers.