Recon Manager

Lithia & Driveway•Bend, OR

About The Position

The Recon Manager oversees used-vehicle reconditioning activities, partnering with Senior Sales Managers and the Service Manager to establish departmental plans, goals, practices, processes, and performance standards. The role is responsible for vehicle intake inspections and estimates, identifying open recall campaigns, managing reconditioning workflow and turnaround times, and ensuring vehicles meet corporate safety and quality standards before being offered for sale. The position also coordinates vehicle descriptions and photography for online listings, monitors department and vendor performance, and supports a results-driven, values-based sales and service culture. The position is based at Chevrolet of Bend. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., and the stated annual pay range is $60,000–$90,000. Candidates must be high school graduates or equivalent and at least 18 years old. The company is a drug-free workplace and provides equal employment opportunity; reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

High school graduate or equivalent.
Must be at least 18 years old.
Strong attention to detail.
Sense of urgency.
Excellent communication skills.
Ability to type efficiently to enter repair orders.
Ability to perform mathematics, including calculating service costs and counting change.
Basic computer skills.
Acceptable driving record.
Valid driver's license in the state of residence.

Responsibilities

Work with Senior Sales Managers and the Service Manager to develop departmental plans, goals, practices, processes, and performance standards, including safety requirements, productivity, quality control, workflow, and turnaround times.
Develop and document procedures for used-vehicle reconditioning activities.
Conduct initial intake inspections and estimates for used-vehicle trade-ins and auction purchases to determine needed reconditioning.
Check vehicles for open recall campaigns using the National Highway Traffic Safety Administration’s Safercar resource.
Strive to meet the company standard of placing vehicles on the lot for sale within 72 hours.
Review reconditioning estimates to verify labor and parts pricing before work begins.
Inform Service and Sales Managers of time allotments, financial investment, and vehicle quality expectations.
Perform quality-control checks throughout reconditioning and coordinate with Sales and Service Managers to ensure vehicles meet corporate safety and quality standards.
Keep post-sale policy adjustments and after-sale work to a minimum.
Coordinate used-vehicle descriptions and photography for internet postings with the Marketing Department.
Regularly review and report on productivity and quality results from Service Departments, the Detail Department, and outside vendors to the Sales Manager and Service Manager.
Track the location and status of all vehicles throughout the process.
Support a results-driven, values-based sales and service culture and contribute to team problem solving.
Demonstrate corporate values and coach others to demonstrate those values and meet performance expectations.
Perform other duties as assigned.