Recon Manager

KALIDY KIA•Oklahoma City, OK

4d•Onsite

About The Position

The Recon Manager advises customers about routine maintenance and necessary service, helps identify mechanical problems through customer questions, visual inspections, or road tests, and handles customer complaints. The role schedules service appointments, test-drives vehicles with customers as needed to confirm problems or refers them to a test technician, and notifies the dispatcher of incoming work. The Recon Manager monitors repair progress throughout the day and contacts customers about changes to estimates or promised completion times. The role explains costs and time requirements, obtains authorization before additional repairs, keeps service department forms, menus, and pricing guides up to date, implements quality control to reduce comebacks, and maintains high customer satisfaction standards.

Requirements

High school diploma or equivalent.
Minimum two years of automotive service advisor experience.

Responsibilities

Advise customers about necessary routine maintenance and service.
Help identify mechanical problems by questioning customers, visually inspecting vehicles, or conducting road tests.
Handle customer complaints.
Schedule service appointments.
Test-drive vehicles with customers as needed to confirm problems, or refer vehicles to a test technician.
Notify the dispatcher of incoming work.
Check repair progress throughout the day.
Contact customers about changes to estimates or promised completion times; explain costs and time requirements and obtain authorization before additional repairs.
Keep service department forms, menus, and pricing guides up to date.
Implement a quality control process to eliminate comebacks.
Maintain high customer satisfaction standards.