Recertification Specialist

RuralEdge•St. Johnsbury, VT

About The Position

The Recertification Specialist manages an assigned portfolio of annual and interim recertifications to ensure continued resident eligibility and compliance with affordable housing program requirements. The role involves obtaining and verifying household information, preparing certification documents, maintaining accurate resident records, and supporting audit preparation. The specialist also serves as the primary backup to the Lead Recertification Specialist. The position requires professional, respectful, and courteous interactions with staff, residents, and the general public, while maintaining confidentiality and following RuralEdge policies and procedures. Duties may be changed or reassigned by management at any time, including for reasonable accommodation or other reasons.

Requirements

Two-year degree or equivalent work experience.
Ability to communicate with a diverse population in a fair and impartial manner.
Excellent customer service and telephone skills.
Ability to work in a multitasking environment with significant responsibility and competing priorities.
Ability to obtain certification in housing regulations guiding LIHTC, Section 8, HOME, RD, and HUD programs.
Knowledge and understanding of property management software, federal and state landlord-tenant laws and regulations, and Fair Housing.
Excellent organizational skills and a high level of attention to detail.
Excellent computer, word-processing, and spreadsheet skills, including MS Word and Excel.
Ability to work cooperatively, effectively, and efficiently with a diverse group of people in a team environment; ability to multitask; professional conduct at all times.
Ability to handle highly sensitive and confidential information.
Ability to function well in a small office and be cooperative with and supportive of coworkers.
Ability to travel.
Valid driver’s license, good driving record, and automobile insurance as required by the State of Vermont.

Responsibilities

Manage an assigned portfolio of annual recertifications and process routine interim recertifications in accordance with program requirements and established deadlines.
Monitor recertification schedules in Boston Post, track progress, identify upcoming and overdue recertifications, and maintain records of outstanding items and completion deadlines.
Prepare resident files, identify required documentation, and schedule appointments with residents as necessary to review household information and complete recertifications.
Request and collect household income, asset, and other eligibility verifications from residents, employers, financial institutions, government agencies, and other applicable third parties.
Follow up with residents and third parties to obtain outstanding documentation, resolve missing information, and ensure timely receipt of verifications.
Complete income and asset calculations and prepare certification documents in accordance with applicable program requirements.
Process annual and interim certifications in Boston Post and maintain accurate resident records in compliance with applicable HUD, LIHTC, HOME, and USDA Rural Development requirements.
Support complex recertification cases as needed, following established procedures and consulting with the Lead Recertification Specialist when appropriate.
Serve as the primary backup to the Lead Recertification Specialist to maintain continuity of operations during absences or increased workload.
Prepare assigned resident files and supporting documentation for internal and external audits.
Interact professionally, respectfully, and courteously with staff, residents, and the general public; maintain confidentiality and comply with RuralEdge policies and procedures.