Recertification Specialist

RuralEdge•Saint Johnsbury, VT

2h•$19 - $21

About The Position

The Recertification Specialist manages an assigned portfolio of annual and interim recertifications to confirm continued resident eligibility and compliance with affordable housing program requirements. The role obtains and verifies household information, prepares certification documents, maintains accurate resident records, and supports audit preparation. It also serves as the primary backup to the Lead Recertification Specialist. The duties and responsibilities may change at any time, including due to reasonable accommodation or other reasons. Management may assign or reassign duties and responsibilities at its discretion.

Requirements

Two-year degree or equivalent work experience.
Ability to communicate with a diverse population in a fair and impartial manner.
Excellent customer service and telephone skills.
Ability to work in a multitasking environment with significant responsibility and competing priorities.
Ability to obtain certification in housing regulations guiding LIHTC, Section 8, HOME, RD, and HUD programs.
Knowledge and understanding of property management software, federal and state landlord-tenant laws and regulations, and Fair Housing.
Excellent organizational skills and strong attention to detail.
Excellent computer, word-processing, and spreadsheet skills, including MS Word and Excel.
Ability to work cooperatively, effectively, and efficiently with a diverse team; ability to multitask and maintain professional conduct.
Ability to handle highly sensitive and confidential information.
Ability to function well in a small office and cooperate with and support coworkers.
Ability to travel.
Valid driver’s license, good driving record, and automobile insurance as required by the State of Vermont.

Responsibilities

Manage an assigned portfolio of annual recertifications and process routine interim recertifications in accordance with program requirements and established deadlines.
Monitor recertification schedules in Boston Post, track progress, identify upcoming and overdue recertifications, and maintain records of outstanding items and deadlines.
Prepare resident files, identify required documentation, and schedule appointments as needed to review household information and complete recertifications.
Request and collect income, asset, and other eligibility verifications from residents and relevant third parties.
Follow up with residents and third parties to obtain outstanding documentation, resolve missing information, and ensure timely receipt of verifications.
Calculate income and assets and prepare certification documents in accordance with applicable program requirements.
Process annual and interim certifications in Boston Post and maintain resident records in compliance with HUD, LIHTC, HOME, and USDA Rural Development requirements.
Support complex recertification cases as needed, following established procedures and consulting the Lead Recertification Specialist when appropriate.
Serve as the primary backup to the Lead Recertification Specialist to maintain continuity during absences or increased workloads.
Prepare assigned resident files and supporting documentation for internal and external audits.
Interact professionally, respectfully, and courteously with staff, residents, and the general public; maintain confidentiality and comply with RuralEdge policies and procedures.