Recertification Specialist - Affordable Housing Apartment Community

Independent Management Services • Akron, OH

3d

About The Position

The Recertification Specialist supports occupancy, marketing, leasing, resident verification, and affordable-housing compliance at an apartment community. The role collects resident information for eligibility screening, rent calculation, and income verification, and completes initial and annual income recertifications. It also includes preparing units for occupancy, responding to residents, and providing administrative support. The position reports directly to the Site Manager.

Requirements

• Strong attention to detail.
• Strong verbal and written communication skills.
• Excellent follow-up skills by telephone or email.
• Experience with Tax Credit Compliance, EIV, and HUD Section 8 subsidy programs.
• Knowledge of REAC and MOR compliance.
• Demonstrated reliable attendance and punctuality.
• Must adhere to Federal Fair Housing Laws.

Nice To Haves

• Proficiency with Paycom software and Microsoft Office suite.
• Experience with RealPage OneSite.

Responsibilities

• Handle occupancy, marketing, leasing, and resident verification procedures.
• Collect resident information for eligibility screening, rent calculation, and income verification.
• Complete initial and annual income recertifications for residents.
• Complete unit inspections before move-in and move-out and ensure units are ready for occupancy within deadlines.
• Receive and resolve resident requests and concerns.
• Foster positive working relationships with residents while maintaining a professional demeanor.
• Perform administrative support tasks, including filing, typing, answering telephones, and data entry.

Benefits

• Employer-paid health and dental insurance for employee-only coverage, with affordable dependent and family coverage.
• Voluntary vision, life, accident injury, long-term disability, and identity theft insurance options.
• 401(k) with an above-average employer matching contribution.
• Generous paid time off package.
• Training and employee development program.
• Competitive salary commensurate with experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed