Community Leasing Specialist - Affordable Housing & Multifamily

Columbia Residential Properties•Atlanta, GA

About The Position

The Community Leasing Specialist interacts directly with prospective and current residents by marketing, showing, and leasing apartments. As a representative of the Company, the Specialist responds courteously and promptly to applicants and residents about leasing, marketing, and resident relations. The role supports the day-to-day operation of an apartment community and helps achieve or exceed occupancy goals. The Specialist prepares the property for opening, conducts tours, markets available apartments, maintains leasing and renewal records, and prepares and explains lease-related paperwork. The role also includes resident communications and events, applicant qualification and screening, and assistance with move-in and move-out procedures. Duties may be modified by management, and additional duties within the scope of the work may be assigned with little or no advance notice.

Requirements

High school diploma or GED.
Sales and customer service experience or knowledge.
Completion of in-house training within the first 90 days of employment.
Demonstrate passion for the work, a pleasant demeanor, and a desire for success.
Exhibit behavior consistent with the company’s vision, mission, and core values.

Nice To Haves

Associate’s degree or equivalent from a two-year college or technical school.
Property management software experience.
Low Income Housing Tax Credit (LIHTC) experience.

Responsibilities

Prepare the property to receive guests before the office opens, following established procedures.
Lease apartments and sell the property’s products and services, contributing to occupancy goals and an acceptable closing ratio.
Assist with daily community operations, including answering phones, taking work orders, data entry, planning and hosting resident functions, and preparing the community newsletter.
Conduct property tours, introduce prospects to community amenities, and show decorated model apartments or available vacant market-rate units.
Develop and apply effective telephone, personal sales, and customer service techniques.
Design marketing campaigns, cold-call businesses to generate leads, and decorate units to create show units.
Maintain accurate inventories of available apartments, prospective residents, and current renewal information.
Contact current residents in person and in writing about lease renewals and negotiate rent increases.
Prepare lease documents, move-in materials, and welcome packages; explain lease documents to new and existing residents.
Check that documents are accurately completed before resident move-in.
Pre-qualify prospective residents and conduct rental verifications according to company and housing regulations.
Follow established policies and procedures for applicant qualification, screening, and acceptance.
Deliver resident gifts and assist with move-in and move-out procedures, including inspecting units before move-in to ensure they are clean and rent-ready.
Complete in-house training within the first 90 days of employment.
Demonstrate passion for the work, a pleasant demeanor, a desire for success, and behavior consistent with the company’s vision, mission, and core values.