Recertification Specialist

Avanath • Willowbrook, CA

1d

About The Position

The Recertification Specialist oversees and manages the recertification process for residents participating in the Low-Income Housing Tax Credit (LIHTC) program. The role ensures that residents maintain eligibility and that their information is accurately processed in accordance with program regulations. Responsibilities include conducting annual recertifications, calculating income, maintaining tenant files, and meeting regulatory requirements.

The position calls for professional, positive engagement with residents and coworkers, and a collaborative approach to building relationships with residents, vendor partners, regulatory contacts, and social services. The specialist is expected to listen actively, address concerns professionally, and seek support and resources across the organization when needed.

This is an essential-staff position. The work includes frequent sitting and walking, travel within the region and to other business offices and events, and regular use of a computer, keyboard, mouse, and phone. The role may involve working at elevated sites or walking on uneven ground, as well as occasional squatting, bending, twisting, pushing, and pulling.

Requirements

• LIHTC/Tax Credit program experience.
• Two years of affordable multi-housing experience.
• Ability to read and interpret complex documents, including regulatory agreements, compliance regulations, and tenant files.
• Ability to meet deadlines and demonstrate a sense of urgency.
• Extensive computer knowledge, including Windows, Word, Excel, PowerPoint, Access, the internet, and email.
• Working knowledge of Yardi Voyager Property Management software.
• Excellent written and verbal communication skills.
• Attention to detail and ability to multitask.

Nice To Haves

• Certified Occupancy Specialist certification or a similar certification is highly desired.
• Tax Credit certification is highly desired.

Responsibilities

• Conduct annual recertification interviews with residents to assess continued LIHTC program eligibility.
• Calculate household income based on family composition and update tenant records accordingly.
• Review and verify required documentation for compliance with program regulations.
• Maintain complete, accurate, and up-to-date tenant files and documentation.
• Send recertification reminders and schedules to residents.
• Greet residents at recertification appointments and provide assistance as needed.
• Respond to questions and concerns about recertification and explain required documentation.
• Act as a liaison between residents and the property management team to support effective communication.
• Perform other duties as required or assigned by the Community Manager.
• Follow company, property, and departmental safety practices and promptly report equipment malfunctions, injuries, accidents, and other safety issues.
• Attend and participate in routine safety meetings, complete required OSHA and other safety-related training, and report accidents and incidents promptly and accurately.
• Monitor and ensure compliance with regulatory requirements, organizational standards, and operational processes; report violations or infractions to the appropriate individuals.
• Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and other laws pertaining to the apartment industry.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Personal time off
• Paid holidays
• Industry learning and development opportunities, including online training platforms, training classes, and one-on-one coaching
• Opportunities for advancement, with emphasis on promoting from within

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed