Recertification Specialist

McCormack Baron Companies • Phoenix, AZ

3d

About The Position

The Recertification Specialist performs residents’ annual and interim recertifications in accordance with CHA and HUD guidelines. The role also supports property operations through resident correspondence, rent counseling, move-in and move-out processing, rent collection support, and the handling of resident requests. The position operates in a clerical office setting and requires professional handling of confidential information, strong communication and organizational skills, and adherence to company policies and safety procedures.

Requirements

• Excellent oral and written communication skills.
• Ability to prioritize, coordinate, and follow up on multiple projects simultaneously.
• Ability to handle highly confidential information in a strictly professional manner.
• Ability to work independently, exercise good judgment, and be resourceful.
• Customer service experience in a hospitality or customer-facing industry.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Perform residents’ annual and interim recertifications in accordance with CHA and HUD guidelines.
• Generate, serve, and deliver resident correspondence, including rent correspondence, flyers, letters, and memos.
• Counsel residents on rent payments and discuss reasons for changes to their rent schedules; explain ACOP and lease terms, conditions, and policies.
• Perform all aspects of the move-in and move-out process, including resident and unit status updates.
• Assist with collecting and posting rents.
• Generate and submit transfer packages, lease additions, reasonable accommodations, and other resident requests.
• Perform errands related to property operations.
• Work safely and actively encourage others to comply with safety rules and regulations.
• Follow company policies and procedures and be prepared to enforce them.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed