Recertification Officer

OKLAHOMA CITY HOUSING AUTHORITY•Oklahoma City, OK

10d•$31,350 - $47,025•Onsite

About The Position

The Recertification Officer monitors recertification activities for Housing Choice Voucher Program participants and provides them with housing counseling services. The position completes participant recertifications, updates demographic information when income or family composition changes, and communicates rent changes to participants and landlords. It also supports online reexaminations, conducts relocation briefings, and helps mediate disputes between clients and landlords.

Requirements

High school diploma or equivalent, or a combination of education and work experience.
Appropriate clerical, typing, ten-key, and computer experience.
Familiarity with and experience in basic computer principles and usage.
Ability to understand and apply governing policies and procedures as implemented by management.
Ability to work independently, prioritize effectively, and use initiative.
Ability to work positively with landlords, tenants, the public, and disadvantaged people.
Ability to understand and interpret federal regulations and use effective management tools to organize and control departmental functions, personnel, and material resources.
Ability to maintain the confidentiality of proprietary information.
Ability to comply with Authority attendance policies.
Ability to read and write correspondence, read and post ledgers, and work with computerized reports, code books, plans, and related materials.
Ability to communicate clearly and effectively with others by telephone and in person.
Physical range of motion and coordination for extensive filing and work with client files.
Physical requirements are evaluated based on the ability to perform them with or without reasonable accommodations under the ADA.

Nice To Haves

Previous employment as a counselor, social worker, or in another position involving counseling and guidance with moderate- and low-income families.

Responsibilities

Counsel Housing Choice Voucher Program participants.
Coordinate with social service organizations and obtain information about resident income needed to complete recertifications.
Complete recertifications and notify participants and landlords of rent changes by mail.
Update client demographics when income or family composition changes.
Conduct relocation briefing sessions explaining program requirements and objectives to participants.
Act as an intermediary between clients and landlords in disputes and prepare written reports for client files.
Perform online reexaminations and help tenants complete them as needed.
Change passwords and update the online system as needed.
Document interactions with tenants in their files.
Perform other duties as assigned.