Recertification Specialist

Avanath • Willowbrook, IL

1d • $20 - $23

About The Position

The Recertification Specialist oversees and manages the recertification process for residents participating in the Low-Income Housing Tax Credit (LIHTC) program. The role ensures residents maintain eligibility and that information is accurately processed in accordance with program regulations. Work includes annual recertifications, income calculations, file maintenance, and regulatory compliance.

The position calls for professional, positive engagement with residents and coworkers, a collaborative approach to building community relationships, and active listening when addressing resident and staff concerns. The specialist works with residents, vendor partners, regulatory contacts, social services partners, property management, and organizational support services to support effective operations and positive resident experiences.

Requirements

• LIHTC/Tax Credit program experience.
• At least 2 years of affordable multi-housing experience.
• Ability to read and interpret complex documents, including regulatory agreements, compliance regulations, and tenant files.
• Ability to meet deadlines and demonstrate a sense of urgency.
• Extensive computer knowledge, including Windows, Word, Excel, PowerPoint, Access, internet, and email.
• Working knowledge of Yardi Voyager Property Management software.
• Excellent written and verbal communication skills.
• Attention to detail and ability to multitask.
• Professional, positive engagement and active listening when working with residents and staff.

Nice To Haves

• Certified Occupancy Specialist certification or a similar certification.
• Tax Credit certification.

Responsibilities

• Conduct annual recertification interviews with residents to assess continued LIHTC program eligibility.
• Calculate household income based on family composition and update tenant records as needed.
• Review and verify required documentation for recertifications to ensure compliance with program regulations.
• Maintain complete, accurate, and current tenant files and documentation.
• Send reminders and schedule upcoming recertifications to keep residents informed.
• Welcome residents at recertification appointments and provide assistance as needed.
• Respond to questions and concerns about recertification and explain required documentation.
• Serve as a liaison between residents and the property management team to support effective communication.
• Follow company, property, and departmental safety practices; promptly report equipment malfunctions, injuries, accidents, and other safety issues.
• Participate in routine property safety meetings, complete required OSHA and other safety-related training, and report incidents promptly and accurately.
• Monitor and support compliance with regulatory requirements, organizational standards, operational processes, and established policies; report violations or infractions.
• Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and other laws pertaining to the apartment industry.
• Perform other duties as required or assigned by the Community Manager.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Personal time off
• Paid holidays
• Opportunities for growth and promotion from within.
• Industry learning and development opportunities, including online training platforms, classes, and one-on-one coaching.
• Flexible work schedules to accommodate employees’ varying needs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed