Receptionist

Atria Senior Living • CA-Santa Clarita, CA

1d

About The Position

The Receptionist welcomes visitors and provides courteous, marketing-oriented telephone service while directing calls and visitors to the appropriate personnel. The role provides general information about the community and supports residents and staff through guestroom reservations, appointment calendar updates, communications, deliveries, and clerical work. It also includes collecting payments and rent checks, maintaining office supplies and equipment, and may include driving a company vehicle if required by the community. The wage range is $17.27 to $20.72 per hour, depending on prior work history and experience.

Requirements

• High school diploma or GED, or one to three years of related experience and/or training, or an equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Successfully complete all Atria-specified training programs.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to customers, clients, and other employees.
• Ability to add and subtract two-digit numbers and multiply and divide with tens and hundreds.
• Ability to apply common-sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to handle problems involving a few concrete variables in standardized situations.
• Ability to operate a telephone, emergency call system, monitoring board or beeper, and photocopier.
• Ability to work various schedules and shifts as needed.

Responsibilities

• Answer incoming telephone calls in a cheerful, marketing-oriented manner, determine callers’ purpose, and forward calls to the appropriate personnel or department.
• Retrieve voicemail messages and forward them to appropriate personnel.
• Take and deliver messages or transfer calls to voicemail when the appropriate personnel are unavailable.
• Answer general questions about the community, provide its address and directions, and refer specific questions to appropriate staff.
• Welcome on-site visitors, determine the nature of their business, and announce them to appropriate personnel.
• Coordinate guestroom reservations.
• Maintain a current list of residents who are hospitalized.
• Update appointment calendars, including transportation and beauty calendars, as directed.
• Receive, sort, and route mail; maintain and route publications.
• Distribute written communications and accept and sign for deliveries, including mail and prescriptions.
• Maintain copy and fax machines, assist users, send faxes, and retrieve and route incoming faxes.
• Create and print fax cover sheets, memos, correspondence, reports, and other documents as needed.
• Perform clerical duties such as filing, photocopying, and collating.
• Order, receive, and maintain office supplies.
• Collect rent checks from residents and family members and provide information needed for bookkeeping and billing.
• Collect money for store purchases, meal tickets, and similar items.
• Drive a company vehicle from the community to social and other destinations if required by the community.
• Perform other duties as assigned.

Benefits

• Paid holidays and PTO.
• Employees may receive annual anniversary rewards, starting at $500 for full-time employees, depending on classification and location.
• Employees may be eligible for an Annual Scores Reward of $500 for full-time or $250 for part-time employees, based on community survey results.
• Health, dental, vision, and life insurance.
• Retirement savings plan with 401(k) employer match.
• Tuition reimbursement for U.S.-based communities.
• Supportive work environment with advancement opportunities and a focus on work-life balance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED